/mobile-device-management-mdm-faq

Product FAQ

Browse through these FAQs to find answers to commonly raised questions

  

Endpoint Security

  

Mobile Device Management

  

Antivirus For Server

 What is Seqrite Mobile Device Management (MDM)?

Seqrite MDM is Seqrite’s solution which helps the admins to manage, monitor, and secure multiple smartphones in an organization. It is the one-stop-solution for the admins. With Seqrite MDM, the admin gets the privilege to remotely manage and track all types of mobile devices, tablets or phablets; thereby reducing the risk of losing corporate data. It also helps in ensuring that all the employees follow the information security policies of using their devices.

 What are the benefits of Seqrite MDM?

Seqrite MDM benefits you in the following ways:

  • You can secure and manage all your Android, iOS*, and Windows* mobile devices.
  • Enhance user and admin productivity, secure data and resources, reduce device maintenance cost, and maintain control over the devices.
  • Simplified deployment of Seqrite MDM and Seqrite Launcher.
  • Simple Web-based user interface to gain the best user experience.
  • Excellent portal administration by defining different privileges for user roles.
  • Strong policy and configurations for device management.
  • Manage and monitor the network data usage, call/SMS, and device apps.
  • Remarkable Web security and anti-theft features.
  • Restrict the app usage with Seqrite Launcher.
  • Monitor the device by applying fencing parameters with time, location, and Wi-Fi.
  • Configure and customize the reports.

 Which devices are supported by Seqrite MDM?

Seqrite MDM can be used for mobiles, tablets, and phablets.

 Which organizations should purchase Seqrite MDM?

Seqrite MDM is beneficial for those organizations that intend to centrally manage and secure their devices.

 What size businesses does Seqrite MDM supports?

Small to medium-sized businesses can purchase Seqrite MDM.

 What are the prerequisites to purchase Seqrite MDM?

First you should register for trial version of MDM and then our sales executive will contact you.

 Does Seqrite MDM require continuous Internet connectivity?

Yes.

 What are the prerequisites for Seqrite MDM?

  • Android devices 4.2 and later
  • Windows devices with OS 8
  • iOS devices with OS 7
  • Devices must be connected with Internet
  • Commercial 2G or 3G or 4G Wi-Fi network

 Which browsers are supported by Seqrite MDM?

Seqrite MDM supports the following browsers:

  • Admin Web panel
  • IE 9+
  • Firefox 10+
  • Opera 10+
  • Google Chrome (latest versions)
  • Safari (latest versions)

 Does Seqrite MDM support Android N?

Yes, Seqrite MDM supports Android N.

 How to register with Seqrite MDM?

To register with Seqrite MDM, follow these steps:

  • Go to the following URL: https://cloud.mdm.seqrite.com/
  • On the Sign In page, click Register Company.
  • On the Registration page, enter the Contact Information, Company Information, and Verification Code in the corresponding text boxes.
  • Select I have read and accept the Terms and Agreement check box and click Submit.
  • After verification of your request by our corporate sales executive, you will receive a confirmation email from Seqrite MDM, which includes the product key and Sign Up link.
  • In the confirmation email, click the Sign Up link.
  • On the Sign Up page, enter your personal information, security code, and the product key. For product key, check your registered email.
  • Click Create a new account.

    A success message is displayed if the Sign Up process is successful.

    You will receive a confirmation link on your registered email to set the password.

  • Click the link given in the confirmation email to navigate to the Set Password page.
  • On the Set Password page, enter the Password, Confirm Password, and Security Code.

    A password should have at least one number, one special character, one upper case character, and one lower case character.

  • Click Submit.

    • If you wish to reset the password, click Reset Password.

      An email with instructions to reset the password is sent to your registered email address.

    • To log on to the Seqrite MDM portal using your registered email address and the password, click Go back to Login page.

 What if I forget the user credentials for MDM portal?

You can use the Forgot Password link to reset your password. An email will be sent to your registered email address with reset password link.

 What is enrollment?

Device enrollment connects the device with Seqrite MDM portal. You can enroll your device using the following options:

  • Enrollment via Email/SMS: In this type of enrollment, the device enrollment request is sent via email or SMS. This enrollment is beneficial when the devices are not with the admin, but with the users.
  • Enrollment via QR code: With this option, the device enrollment is done by scanning the QR Code. This enrollment is carried out when the device is with the admin.

 What is the Send Enrollment request and how does it work?

The Send Enrollment request option is used by the admin. From the MDM portal, the admin sends an enrollment email and also an SMS to the user whose device needs to be enrolled with MDM. It contains the client app download link, OTP, and the company code. The device users can download the client app and complete the enrollment process by entering the OTP and company code on the enrollment wizard.

 How to enroll devices via email/SMS?

You can select this option when the device is with the users. To enroll the devices via email/SMS follow these steps:

  • Log on to the Seqrite MDM portal and click Manage > Devices.
  • On Devices list page, select single or multiple devices.
  • From the With selected list, select Send Enrollment Request > Enrollment via Email/SMS > and then click Submit.
  • After sending the enrollment request, the device user receives the enrollment details (Company Code and OTP) via Email and SMS. The user has to tap the enrollment link on the device, which navigates the user to the enrollment screen. The user has to follow the instructions given on the enrollment screen. The user must download and install the MDM client app and enter the Company Code and OTP in the given text boxes on the enrollment wizard.
  • After the device user enters the correct details on the device, the user enrollment will be completed and the admin receives the enrollment approval request. After the user completes the enrollment, the device status on MDM portal changes to Approval pending.
  • The admin has to approve the enrollment request by sending the Approve command. On Devices list page, select the device. From the With selected list, select Device actions > Approve > click Submit.

    After the device is approved, the enrollment process is completed.

 How to enroll the devices using the QR Code?

This option is beneficial when the admin themselves have the mobile devices and can proceed with the enrollment. This QR code is also sent to the user via email and the user can scan that QR Code to enroll the device. To follow this process of enrollment, take these steps:

  • Log on to the Seqrite MDM portal and click Manage > Devices > select the device.
  • On Devices list page, select single or multiple devices.
  • From the With selected list, select Send Enrollment Request > Enrollment via QR Code > click Submit.
  • In the enrollment details dialog, the company code, OTP, Enrollment URL, Owner Email, Device Id, and the Auto Approval check box is displayed.

    The Auto Approval check box will be selected by default to approve the device automatically.

  • Bring the device in front of the computer screen to scan the QR code.
  • On the Enrollment Details screen of the device, tap the arrow available on the header of the enrollment wizard. The Scan QR Code option is displayed.
  • Tap the arrow next to the Scan QR Code option to scan the QR code on the device. The camera app opens.
  • Bring the device before the QR code available on the computer and scan it.
  • After the QR code is detected, the Activate Device Admin screen is displayed on the device.
  • To activate the Device Admin, tap Activate. The QR code details will be validated. The device gets enrolled with the help of QR code.

 Can one user be enrolled with the different email domains in the MDM portal?

Yes, the admin can enroll different email domains that belong to a single user within the MDM portal.

 If a device has been uninstalled from the MDM portal, can it be enrolled again?

Yes, an uninstalled device can be enrolled again on the portal. To enroll the device, a new enrollment request should to be sent from the Device list page or device Overview page.

 What happens when a device is approved?

Once a device has been approved, a connection is established between the device and the server. Default anti-theft/web security/app configuration, and default policies are pushed and applied on the device. Thus, the admin can manage the device through the MDM portal.

 How can I use the QR code enrollment feature?

The QR code enrollment feature is designed to make the device enrollment process easy and convenient. It helps the admins or users to enroll mobile devices simply by scanning a QR code.

 How do I enroll multiple devices in MDM?

You can make use of the QR code enrollment feature in order to enroll multiple devices against one/multiple user(s). The admin needs to select the Send enrollment request using QR code option to multiple users/devices with the With selected option on MDM portal. The admin then needs to scan the QR code to immediately complete the enrollment process.

 Which devices can be enrolled using a QR code?

Currently, the QR code scan enrollment is only available for Android devices.

 In what scenarios the device enrollment request can be disapproved/rejected?

Seqrite MDM takes care of not enrolling any unauthorized devices. But in case, any unauthorized device gets the enrollment request and if the admin notices this circumstance, then the admin will disapprove the device enrollment.

 How is the user notified about the disapproval of the device enrollment?

When the device enrollment request is disapproved, the MDM client app will be uninstalled from the device. The admin can directly disapprove the device enrollment request from the notifications section or send an SMS to disapprove the device enrollment.

 How to disapprove the enrollment request?

The admin can disapprove the enrollment request as follows:

  • Log on to the Seqrite MDM portal and click Enrollment Notification (mobile icon).
  • On the enrollment notification dialog, in the section of requested enrollment notification click the Disapprove option. In the confirmation dialog, click Disapprove.

    When the mobile number of the device is available, the admin can send the device enrollment disapproval via SMS also.

  • On the confirmation screen, select the Disapprove device by sending SMS check box.

 For the very first implementation, which entity to enter or create in Seqrite MDM?

After the implementation of Seqrite MDM, you should create users, devices, groups and then enroll the devices.

 What are notifications?

Seqrite MDM communicates in the form of notifications. When the MDM client app communicates with the admin portal, it sends non-compliant reports, enrollment requests, and scan reports to the server. These reports show up as notifications on the portal.

 What are the different types of notifications on MDM portal?

Seqrite MDM supports the following types of notifications:

  • App request: The admin receives a notification whenever the device user requests to install an app on the device via Seqrite Launcher.
  • Enrollment: When a user enrolls the device with OTP and the company code, the MDM portal receives notifications from the device for approval or disapproval.
  • Device:
    • Infection: When the admin sends a scan command from the MDM portal, then an infection report is displayed in the notification dialog. If the device is infected, the report of the infected device is displayed in the proactive sync as well.
    • Non-compliance: When a device goes into non-compliance, a notification is displayed after the sync command is sent by the admin or when the device initiates proactive sync.
  • Import: These notifications are displayed when an import action is initiated or completed.

 Will I receive any notification on my MDM client app?

Yes.

 Can the MDM admin clear or delete the notifications to keep the UI clean?

Yes, the admin can clear or delete the read or unwanted notifications.

 How to remove notifications from the notifications dialog?

The admin can use the following options to remove the notifications from the notifications dialog:

  • Clear all: With this option all the notifications are cleared from the Notifications dialog.
  • Mark as read: With this option, the Admin can mark the notification as read and the notification is removed from the notification dialog. All the notifications Marked as read are added to the notifications list page.

 What is device app request report?

The device app request report provides the details of all the app requests received and the number of pending app requests. The admin can select the app request and approve or reject the request.

 Can all the notifications be deleted in one go and how?

Yes. All the notifications can be deleted by the Admin in one go. All the Notification pages have the Delete all Notifications option.

To navigate to Notification page, click the View all Notifications link on any notifications dialog. The admin can use the Delete all Notifications button or select the notifications and use the With selected option to delete all the notifications.

 What are entities?

Users, departments, devices, groups, policy, configuration, and app configuration are defined as different entities of MDM.

 What is Seqrite MDM dashboard and how it is beneficial?

The MDM dashboard gives an overview of complete organizational devices in the form of:

  • License Status: Shows the license status of MDM.
  • Devices: Shows the total number of enrolled devices.
  • Uninstallation Unsecure: Shows the number of devices whose uninstallation protection has been removed.
  • Blocked: Shows the number of devices which are blocked.
  • Enrollment Status: Shows different enrollment statuses for different devices.
  • Device connected since: Shows the duration from the beginning from when the devices are enrolled with MDM.
  • Violation status: Shows the number of devices which violated the MDM policies.
  • Infection status: Shows the infection status of the devices.
  • Top Threats: Shows the threats, which have affected large number of devices.
  • Network usage status: Shows the network usage status of the devices.
  • Top network usage devices: Shows the devices which consumed more network data.
  • Top network usage apps: Shows the apps which consumed more network data.
  • Top installed apps: Shows the apps, which were installed multiple times by many devices.

 What do you mean by informative section?

In the lower section of the portal on the task bar, different informative section links are provided as follows:

  • Support: With this link you are directed to the Support section.
  • Privacy Policy: Displays privacy policy of Seqrite MDM.
  • License Agreement: Shows the end-user license agreement.
  • Share Feedback: With this link you can provide your valuable feedback about Seqrite MDM.
  • Release Notes: You can view the current release notes of Seqrite MDM.

 What do you mean by list page?

Every entity of MDM has a list page. So, every list page shows a list of multiple entities. For example, MDM portal shows list pages of Users, Departments, Devices, Groups, User Roles, Fences, Configurations, Policies and so on.

 When to use “Filter columns” tab?

When on any list page of any entity, you can use the Filter columns tab to add or remove any column from the table.

 When to use “With selected” list?

The With selected option is visible only when you select a single or multiple entities on any main page of the entity. The With selected list provides different actions which you can carry out on a single or multiple selected entities.

 Who are the users?

The people who use devices such as mobile, tablet, and phablet are identified as users. When adding the users, the users are aligned with the groups.

 While searching the users, why MDM does not allow me to select the fourth search criteria?

You can search users using only three search criteria. You can modify the search criteria to get the desired search results.

 I am not getting the desired search result for users, what should be done?

Check these factors:

  • You can select and display maximum of four columns on the Users’ list page.
  • When searching the users with respect to any criteria, make sure the criteria-related column is available in the users’ list table.

    For example: when using search criteria of mobile number, make sure the mobile number column is available in the users’ list table.

 Can I edit the user privilege?

Yes. You can change the user role privileges by editing the user.

To assign admin privileges to the selected user, edit the user and in the Privileges section select the Allow admin access check box.

 Can I add multiple users to the MDM portal in one go?

Yes. The MDM admin can add multiple users by using the import functionality. Make sure that a CSV file is created with user details before importing.

 Can I export the details of all the available users of Seqrite MDM?

Yes, you can export all the users of Seqrite MDM. To export the user details:

  • On the Users page click Export and then select the file format in which you want the exported data.

 What is device ownership?

Device ownership is categorized as follows:

  • Personal: You can use your own device to install MDM and install it.
  • Corporate: You can install MDM on the corporate mobile and use it.

 What are departments?

Departments help to categorize the users and further create groups. Departments can be assigned up to N-level hierarchy.

 What is a parent department?

As you can add departments up to N-level hierarchy; the first level is considered as a parent department and the sub-levels are considered as child departments.

 Can I create a group with the same department name?

Yes. When creating a department, you should select the Create Group check box. Thus a new group will be created with the same department name at the same time.

If the group name already exists, then MDM will create a group with similar group name including a number.

 Can I add multiple departments in a single instance to Seqrite MDM portal?

Yes, you can import maximum of 1000 departments in a single instance. The user should use the CSV file format to import the departments.

 Can I export the department details?

Yes, you can export the department details for a single or multiple departments in CSV or PDF format.

  • Edit a single department and export its details.
  • Select the multiple departments and with the help of With selected option, export the department details.

 What are devices?

With the devices option, you can add new mobile devices, assign ownership, assign an owner or a group to the device.

 What are the mobile device specifications supported by Seqrite MDM?

Seqrite MDM supports:

  • iPhone/iPad - iOS version 7.0
  • Android – 42 and later
  • Windows – 8.1

 Which device types are supported within the Seqrite MDM application?

A smartphone, tablet, or phablet is supported by the Seqrite MDM application.

 To use Seqrite MDM on the devices, is there a requirement of continuous Internet connectivity?

Yes, device must be connected to the Internet via any network (Mobile data/Wi-Fi).

 What does device non-compliance status mean?

If a user has not applied any policy/configuration which has been sent to the device by the admin, then this device goes into non-compliance mode. The non-compliance mode shows that the user has violated/not followed the configurations/policies as suggested by the admin.

 Why should I enable the accessibility service on the device?

Accessibility service is required to secure the device and to apply and implement the MDM policies and configurations on the device.

 What is virus definition database and how is it beneficial for any device user?

To stay secure and keep your devices protected, your product license should be the recent and your virus definition database should be up to date.

 What is uninstallation unsecure?

If the Device Admin check box for Seqrite MDM has been cleared on the device, then the device becomes vulnerable to the MDM app uninstallation. Thus, any user can easily uninstall the MDM client app from that device.

If the uninstallation unsecure option shows:

  • Yes: It means that the MDM app is not secure from uninstallation. User can uninstall/remove the MDM app from the device.
  • No: It means that the MDM app is secure from uninstallation. User cannot uninstall/remove the MDM app from the device.

Note: Only the admin can uninstall the Seqrite MDM app from the device.

 Why am I unable to get the desired search results for devices?

Check the following criteria:

  • Check the selected search criteria. If result is not desired, change the criteria. By default, only three search criteria can be selected.
  • To search any device with respect to any criteria, make sure the criteria-related column is available in the table. For example, if you are searching devices with mobile number, then make sure the mobile number column displays in the table.
  • On Devices list page, only eight columns can be displayed.

 What is device ownership?

The device ownership is categorized as follows:

  • Personal: You can use your own device to install Seqrite MDM and install it.
  • Corporate: You can install MDM on the corporate mobile and use it.

 Can I send the device enrollment command when adding a device?

Yes, you can send the device enrollment request when adding a device.

 On Seqrite MDM portal different device statuses are displayed. What does that mean?

Each device in Seqrite MDM database shows a device status. All the statuses are represented by symbols. The mouse hover over the symbol shows the device status tooltip.

Device status includes:

  • Approval Pending: Device has requested the server for approval.
  • Inactive: Device is inactive for specific time period.
  • Disapproved: Server has not granted permission for the device enrollment.
  • Approved: Device is approved by the server.
  • Blocked: Device is blocked by the admin.
  • Uninstalled: Seqrite MDM has been removed from the device.
  • Disconnected: The admin has disconnected the device.

 If the device is in uninstalled or pending state, what options the “Select an Action” list shows?

If the device is in uninstalled or pending state, then the Select an Action list shows two options; Enrollment via Email/SMS and Enrollment via QR Code.

 If the device is in Approval Pending state then what options the Select an Action list shows?

If the device status is in Approval Pending state, then the Select an Action list shows three options; Approve, Disapprove, and Disconnect.

 If the device is in Approval state, what options the Select an Action list shows?

If the device is in Approved state, you can perform the following actions from the device Overview page.

  • Ring: This command forces the device to ring.
  • Locate: This command is to receive the latest location of the device. (Note: To get the location, Location Services/GPS must be enabled on the device. Enabling GPS could cause battery consumption.)
  • Trace On: This command is to get the continuous location of the device (once every 30 minutes in case the device location changes).
  • Trace Off: This command is to turn off the continuous trace command.
  • Scan: This command is to initiate a scan on the device. The scan report is viewable on the server side.
  • Sync : This command is to sync devices with the server. Scan reports and non-compliance alerts are sent to the server once this sync is initiated.
  • Block: This command is to block the device completely.
  • Unblock: This command is to unblock a device that has been previously blocked.
  • Wipe: This command is to wipe all data from a user’s device. This includes data from the SD card, contacts, text messages, calendar entries and synced accounts.
  • Approve: This command is to approve device enrollment requests. When the device status reads Approval Pending, it can be approved via this command.
  • Unapprove: This command is to reject the device enrollment requests. When the device status reads Approval Pending, it can be unapproved via this command.
  • Uninstall: This command is to uninstall the client app from the user’s device.
  • Push Policy: This command is to push a policy (a policy which is already mapped to the device) to a device. If a policy has failed to reach a device in the past, then we can re-push that policy to the device.
  • Push Anti-Theft: This command is to push anti-theft configuration to a device. If a configuration has failed to reach a device in the past, then we can again push the anti-theft configuration to the device.
  • Push Web Security: This command is to push a web security configuration to a device. If a configuration has failed to reach a device in the past, then we can again push the Web security configuration to the device.
  • Push Wi-Fi: This command is to push a Wi-Fi configuration to a device. If a configuration has failed to reach a device in the past, then we can again push the Wi-Fi configuration to the device.

 From Devices Overview page what actions can be carried out?

From devices Overview page you can perform the following actions on a single device:

  • Turn on/off the fence configuration.
  • Unblock the blocked device using secret code.
  • Exit Launcher using passcode.

 What is the significance of the secret code on the device details page?

The secret code is used by the admin to unblock the device when there is no network or Internet connection on the device.

 What is Exit Launcher?

With the Exit Launcher feature, the user can request to disable the functioning of Seqrite Launcher for a specified duration. The user can use the permanent or temporary exit launcher feature according to the requirement.

 How to exit the launcher permanently or temporarily?

  • In permanent exit scenario, the launcher exits for the infinite time duration. Thus to reactivate the launcher, the admin has to send the activate command using the Activate Launcher link available on the device overview page. When the enable launcher command reaches the device, the launcher gets activated.
  • In temporary exit duration, the admin can specify the duration to exit the Launcher in minutes, hours, and days. The admin has the privilege to exit the Launcher or activate the Launcher at any time.

In any case, if the device user wants to exit the Launcher, the device user requires a passcode and the passcode is provided only by Seqrite MDM admin.

 How to activate Seqrite Launcher on the device?

To activate the Launcher, follow these steps:

  • Log on to the Seqrite MDM portal and click Manage > Devices > select the device > click Edit icon.
  • On the device Overview page, Seqrite Launcher status is displayed as Deactivated and Activate Launcher link is provided.
  • To exit the launcher deactivation mode, click the Activate Launcher link.
  • The command to activate the Launcher is sent to the device. When the Enable launcher command reaches the device, the Launcher gets activated.

In any case, if the device user wants to exit the Launcher, the device user requires a passcode and the passcode is provided only by Seqrite MDM admin.

 How to reactivate Seqrite Launcher again?

To reactivate the launcher, the admin has to send the activate command using the Activate Launcher link available on the device Overview page. When the enable launcher command reaches the device, the launcher gets activated again.

 If the admin sends a wipe command to my device, what will happen to my data?

If the admin sends a Wipe command to your device, all the data will be wiped from the device. This includes data from the SD card, contacts, text messages, calendar entries, and synced accounts.

 How can I configure Wi-Fi settings on a device?

To configure the Wi-Fi settings on a device, follow these steps:

  • Log on to the Seqrite MDM portal and click Manage > Devices > select the device > click Edit icon > click Edit tab > click Configurations.
  • Select/update the Wi-Fi configuration as required from the Wi-Fi list.

 How can I apply web security on a device?

To apply Web security on a device, follow these steps:

  • Log on to the Seqrite MDM portal and click Manage > Devices > select the device > click Edit icon > click Edit tab > click Configurations.
  • Select/update the web security configuration as required from the Web Security list.

 How can I apply anti-theft on a device?

To apply anti-theft settings on a device, follow these steps:

  • Log on to Seqrite MDM and click Manage > Devices > select the device > click Edit icon > click Edit tab > click Configurations.
  • Select/update the anti-theft configuration as required from the Anti-Theft list.

 My device is blocked. How do I unblock my device?

To unblock your device, you need to contact your admin. If you are the admin and would like to unblock a device, you need to follow these steps:

  • Log on to the Seqrite MDM portal and click Manage > Devices > select the device that is to be unblocked > click Edit icon > click Edit tab.
  • In the Overview section, click Select an Action. From the list, click Unblock.

 How do I add a large number of users or devices to the Seqrite MDM portal?

In order to add a large number of devices, follow these steps:

  • Log on to Seqrite MDM and click Manage > Devices.
  • On Devices list page, click Import > select the file to be imported > click Import.

The file must be in CSV file format. You also have the option to download the CSV file format and check the required format.

 What is broadcasting message?

The broadcast message can be sent to multiple users of the device. The broadcast message can be:

  • Informative message: This option helps the admin to send any message from the Seqrite MDM portal to the users. If it is an important message, then the admin has to select the High Priority check box.
  • Action Required message: This message type is selected by the admin if any action is to be taken by the user. These messages are high priority message by default. The recipient user has to take the required action by tapping Change Settings on the device.

 To whom can I send the broadcasting messages?

You can send broadcast messages to a single or multiple device users.

 How can I track the device location?

To track the device location, follow these steps:

  • Log on to the Seqrite MDM portal and click Manage > Devices > select a device that is to be traced > click EditM icon > click Location tab.
  • Turn on the Trace option. On the confirmation screen, click OK.
  • To trace any device, the GPS option on the device should be enabled (turned on).
  • Click Locate and again click Locate.

 Why am I unable to view the device location? My device shows the following message, “Location name not available”.

You are viewing this message as there may be an issue with the device’s GPS location.

 Can I scan multiple devices in a single instance?

Yes, you can send a scan command to multiple devices at the same time. After the command reaches the device, the device user can execute the command. The scan command is supported only by the Android devices.

 What is App Inventory?

App Inventory is a list of apps installed on the mobile device. If any command is pending with respect to app inventory; a small exclamatory icon is displayed on the App Inventory tab and also on the app in the app list. When hovered over the icon, the pending command is displayed. With the App Inventory option, you can perform the following actions:

  • Install or add new apps to the device via Google Play, Custom App URL, Upload Custom APK, and App Repository. You can also add a specific version of the app as per your requirement.
  • Whitelist or block or uninstall an app if required.
  • Install/uninstall the app Launcher.

 How to add apps to the app inventory list of a device?

You can add apps from the following resources:

  • Google Play Store: To add app from Google Play Store.
  • Custom App URL: To add app using the public http/s URL of APK file.
  • Upload custom APK: To add app using the custom APK file of MDM.
  • Add from Repository: To add app from the app repository of Seqrite MDM.

 The apps listed on the App Inventory page shows different status, what does that mean?

The app status includes:

  • Installed: This status is showed when the app is already installed on the device.
  • Published: App that is recommended by the admin to install on the device will have the status as Published.
  • Recommended: If the user installs the app, which has Published status, then the app will have the status as Recommended.
  • Whitelisted: If any installed app is whitelisted by the admin then that app will have the status as Whitelisted.
  • Blocked: The app shows blocked status if the app is fully blocked or when the app is uninstalled using the Uninstall command in App Inventory. When the app is added to the uninstall list from App Configuration, then the app will have the status as Blocked.

 How to use the “Uninstall Launcher” button available on the App Inventory page of a device?

The Uninstall Launcher button indicates the launcher status and informs about the action to be taken.

  • If this button shows Uninstall Launcher, it means that the Launcher is active and if you want to uninstall the launcher from the device, click Uninstall Launcher.
  • If this button shows Install Launcher, it means that the Launcher is not active and if you want to install the launcher on the device, click Install Launcher.

 When can the admin install or uninstall the app Launcher?

The admin can install or uninstall the app Launcher only when the app configuration with launcher is applied to the selected device.

 How the Network Usage tab on Device Details page beneficial?

The Network Usage option lets you monitor Internet data usage of the selected device if the network usage configuration is applied on the device. The Seqrite MDM app monitors the Internet data with respect to Wi-Fi, Mobile data, and in roaming status.

 How to allow the call and SMS monitoring?

The calls and SMSs can be monitored after enabling the Call/SMS Monitoring option and synchronizing the device call and SMS logs with the server. This facility works only on the approved devices.

To start monitoring the call and SMS of a device, follow these steps:

  • Log on to the Seqrite MDM portal and click Manage > Devices.
  • Perform one of the steps:
    • On the Devices page, select the device and click Edit icon > Call/SMS Logs.
    • When you select the device, the With selected option is displayed. From the With selected list, select Device actions and from the next list select Call/SMS Monitoring ON and then click Submit.
  • Turn the Call/SMS Monitoring slider to ON and click Sync Logs.

    The device syncs with the server and the latest calls and SMS logs are displayed.

 What are the different types of Call/SMS logs that are displayed on the server?

IT admins can view logs for incoming/outgoing/missed/rejected voice calls or video calls. Incoming and outgoing SMS/MMS logs are also stored and can be viewed.

 How can an admin/user view the call/SMS logs from the device?

Navigate to Manage > Devices > select the device > click Edit icon > Call/SMS Logs. In this section, all the available call/SMS logs can be viewed.

 Does Seqrite MDM provide call/SMS blocking on devices?

Seqrite MDM does not provide call/SMS blocking features. The admin can only view the call/SMS logs from devices.

 Does Seqrite MDM provide logs from third-party apps like WhatsApp, Hike, Skype etc.?

Seqrite MDM only monitors logs from the default calling/messaging apps installed on Android devices.

 Can the admin see previous call/SMS logs present on the device?

No. Seqrite MDM will show the call/SMS logs from when the Call/SMS Monitoring feature was enabled. Previous call/SMS records cannot be viewed.

 Can the device user export the call/SMS logs?

Yes, the device user can export these logs from the Call/SMS logs tab on the Device Details page.

 Does Seqrite MDM support the call/SMS monitoring feature on those devices which do not have calling or SMS facilities on them?

Call/SMS Monitoring is only supported on those devices which have calling/messaging facilities enabled on them.

 How can I check if commands/policies/configurations have been pushed to a device? What do the various command statuses mean?

When the admin sends any commands to a device, the records are stored in the device details page. If the status shows Success, then it implies that the command has been successfully sent to the device. The different command statuses are as follows:

  • Pending: It means that the command/policy/configuration has not reached the device.
  • Notified: This signifies that the command/policy/configuration has reached the device but the acknowledgement has not been received by the server.
  • In Progress: Means that the command/policy/configuration is in a continued state. This status is applicable for locate, trace on, scan, and wipe process.
  • Expired: Means that the command/policy/configuration was unable to reach the device due to no Internet connection or due to the phone being switched off.
  • Cancelled: It means that the command was unable to communicate with the GCM server.
  • Expired: This signifies that the command/policy/configuration has reached the set timeout and has not reached the device.
  • Success: This signifies that the command/policy/configuration has been successfully executed on the device.

 What is Fetch Logs?

This is a command that can be sent by the admin to fetch the MDM app logs from any device. Once the command has been successfully sent, the Download Device Logs button will be visible on the device overview page.

 How can I exit/uninstall Seqrite Launcher?

Seqrite Launcher can only be uninstalled by the Seqrite MDM portal admin in the following ways:

  • Navigate to Manage > Devices > select the device > Edit icon > Edit tab > Configurations. From App Configuration list, select the desired app configuration which does not have the Seqrite Launcher setting enabled.
  • Navigate to Manage > Devices > select the device > Edit icon > App Inventory. Click Uninstall Launcher > click App Launcher Off. To send SMS and disable the launcher, select the Disable Seqrite launcher by sending SMS check box.

 How can a device user request a single or multiple apps in Launcher mode?

The Launcher can be viewed in a normal and Kiosk mode.

Normal mode: Yes. In Normal mode, the device user can request multiple apps.

Kiosk mode: No. In Kiosk mode, the user cannot request apps. Only one app is visible on the Launcher tray and that app is recommended by the admin.

 How can a device user request an app from Seqrite Launcher?

The app that is requested by a user can be a pre-installed app or it can be a new app from Google Play.

To request the app in normal launcher mode, follow these steps:

  • On the Seqrite Launcher screen, to request any new app, tap the Google Play Store icon.
  • To request the in-built app, tap Request App. The list of installed app is displayed.
  • Tap the bell icon available in front of the required app.

    In the Request App screen, select the priority of the request, enter the description, and then tap REQUEST. Your request will be sent to the MDM portal.

  • After the MDM admin approves the requested app, the app gets listed in the App list of Launcher tray.

 How can the admin wipe the data from a device?

The admin can send the wipe command from Seqrite MDM portal. Following methods can be used by the admin to remotely wipe the data from a mobile device:

  • Full Wipe - To wipe the internal memory and SD card memory.
  • SD Card Wipe - To wipe the memory of the mounted SD card.
  • Factory Reset - To wipe internal memory, SD card data, app data, and customized settings.
  • Custom Wipe - The wipe can be customized for specific folders and files.
    • Custom Folder - To delete a specified folder either on internal or external storage only.
    • File Type - To wipe a particular file type such as image, video, audio or others.

 How is device Activity section helpful?

The device Activity section shows all the various actions performed on the selected device. You can also view the status of the action such as Pending, Notified, Expired, Success, Cancelled, Failed, and In progress. This section also shows policy and configuration applied along with their name, version, and status. Also get the scanned report of the device.

 What is a Group and what is its significance?

This refers to a group of devices having the same policies/restrictions. The admin cannot apply any policy directly on any device within the group. Rather, admin has to apply a policy to any group and all the devices within the group will be configured with the same policy.

If the admin wishes to apply the same policy to multiple devices, then the admin needs to carry out the following steps:

  • Create a group and add devices into that group.
  • Apply policy/configuration to that group.
  • Applied policy/configuration is then pushed to all the devices of that group.

 Can I import groups? What is the set limit to import the groups?

Yes you can import groups. In one instance, the maximum of 1000-device groups can be imported.

 What is a user role?

In Seqrite MDM, the admins are assigned different user roles and privileges.

 What are the different admin roles and their privileges?

There are five different admin roles, namely:

  • Super Admin: The Super Admin is the primary admin of Seqrite MDM who sign-up for Seqrite MDM. Only one Super Admin can exist within a company with all the privileges.
  • Admin: The admin has all the privileges similar to the Super Admin. Multiple admins can exist within a company.
  • Advanced User: This admin has all the privileges except for creating and deleting.
  • Standard User: The Standard User only has the update and assign/unassign privileges and does not has privileges related to user roles.
  • Basic User: The Basic User has read-only and export action privileges.

 What are the different types of policies and why are they needed?

Seqrite MDM offers the following policies:

  • Password policy: This type of policy consists of all the policies that are used to apply password restrictions on the device. For instance, Requires Password, Password Minimum Length, Age, Autolock, and Password History.
  • Device Policy: This type of policy consists of all the policies that are used to apply restrictions on the mobile device. For instance, Block Voice Dialing on Lock Screen, Block USB Connection, Restrict Safe Mode Access, Block Use of Camera, Block Factory Reset, Block Bluetooth, Block Wi-Fi, Block Screen Capture, Block Voice Recording, Block Siri, Block MDM Uninstall and so on.
  • Device Applications Policy: This type of policy consists of all the policies that can be used to manage device applications. For instance, Block Pop-ups for Safari, Force Fraud Warnings for Safari, Accept Cookies for Safari, and Block App Store.
  • App Security Policy: This policy can be used to secure the apps on the device. For example, Block iTunes App.

 To whom does the policies are applied?

Policies are applied to the groups and the devices of the group.

 Are the policies applicable to all the devices/operating systems?

No. Policies are not applicable to all the devices or operating systems. There may be policies which may support Android devices, but may not support the Windows or iOS devices.

 How can I update/edit policies or configurations for any device?

On the MDM portal, the admin must navigate to policy/configuration page and select the policy/configuration and click the Edit icon.

When the settings are updated, the version gets incremented by 1 (the default setting is always 1). Immediately after the update, the updated policy/configuration is reapplied to the respective devices.

 Can I apply multiple policies/configurations to a single device?

You can apply multiple Wi-Fi policies to one device. However, you can only apply one web security/anti-theft/network usage policy to a single device.

 How can I apply/re-apply a policy to a device?

To apply a policy on the device, follow these steps:

  • Log on to the MDM portal and click Manage > Devices > select the device to which policy is to be applied > click Edit icon.
  • On Overview page, from the Select an Action list, select Reapply Policy and then click Submit.

 How does Password policy works?

This policy helps to apply a screen lock and set the type of password on the device. You can set the password category to high, medium or low as per the password policy.

 How does the Password Minimum Length policy help?

This policy helps to define the length of the password and is dependent on the Required Password policy. The user must set the password as per the recommended password length. That means, if the password type is Low, then the password length must be in between 4 to 16 characters.

 What does the Age policy define?

The age policy defines the age of the password. This password is dependent on the Requires Password policy. You can set the number of days after which the password expires.

 Why to use the Autolock policy?

After applying this policy on the device, if the device screen remains idle until the selected time, the device will be automatically locked.

 Will the password history policy be beneficial for me?

Yes. It will be helpful to maintain a history of old passwords and to restrict the user from using the old passwords again.

 Why should I apply Block Factory Reset policy?

This policy restricts the user from resetting the Windows device to factory settings or original settings.

 If under any circumstance the screen is locked, can the device user make a call?

After applying the “Block Voice Dialing on Lock Screen” policy on the device, the user will not be able to use voice dialing when the device is locked with a password.

 Is there any GPS policy for the devices? Why to apply the GPS policy?

Yes. The GPS policy can be turned on or off according to the requirement. This policy helps to restrict the user from connecting to the GPS.

 What is the “Restrict Safe Mode Access” policy and how does it work?

This policy can be used to restrict the access to Safe Mode on any selected device. Once this policy has been applied, the device gets blocked and the password, as per the password policy needs to be set. Once this password has been set, the device will not be allowed to access the Safe Mode.

 What is the “Block USB Connection” policy and how does it work?

The Block USB Connection policy can be used to block a device from connecting to the other devices through USB connections. If the user attempts to use the USB connection, the device will get locked and it will be unlocked when the USB is disconnected.

 How to restrict the employees from using the device cameras?

You can restrict the user from using the device camera by applying the Block use of Camera policy. If the user tries to launch the device camera, the Seqrite MDM will automatically close it.

 What are the other security policies in Seqrite MDM?

Seqrite MDM provides following different policies:

  • Block Bluetooth: Helps to block Bluetooth.
  • Block Wi-Fi: Helps to block the Wi-Fi.
  • Blocks Open Wi-Fi: Helps to prevent the user from connecting to the available open Wi-Fi networks.
  • Block Mobile Hotspot: If this policy is applied, the user cannot switch on the Mobile Hotspot on the device.
  • Block NFC: After applying this policy on the device, the user has to turn off the NFC option on the device manually as per the policy.

 Are there any device-related beneficial policies?

Yes, there are multiple device-related or calling or roaming policies such as:

  • Block Auto-Sync while Roaming: This policy restricts the user to use the Mobile Auto Sync during roaming option.
  • Block Outgoing Call in Roaming: If this policy is applied, the user cannot make the outgoing calls or voice roaming during roaming.
  • Block Certificate: On applying this policy, the user will not be able to open any untrusted websites.
  • Block Screen Capture: This policy blocks any screen capture on the device.
  • Block Voice Recording: With this policy, the user will not be able to record the voice on the device.
  • Block Text Copy Paste: This policy doesn’t allow to copy and paste the text on the device.
  • Block Primary Microphone: Blocks the device microphone.
  • Block Siri: This policy blocks any request or action to Siri. You can block Siri entirely or you can block Siri only when the device is blocked.
  • Force Auto Time Zone: This policy helps to set automatic date and time, and time zone on the user’s device.

 Does Seqrite provide any Device application related policies?

Yes, Seqrite provide application related policies:

  • Block pop-ups for Safari: This policy blocks pop-ups from Safari browser.
  • Force Fraud Warnings for Safari: This policy blocks the access to the phishing websites for the Safari browser on the device.
  • Accept Cookies for Safari: After applying this policy on the device, the cookies are stored for Safari on the user’s device.
  • Block App Store: The App store will be blocked for the user to download from the App store for iOS devices and Windows store for Windows devices.

 Can I import the policies?

Yes, all the policies can be imported to get the details. Only one policy can be imported in a single instance. When performing the import action, a specific file format is required.

 What is the significance of the policy history?

Whenever there is a change to any policy, a new version of the policy is created. The policy history maintains the versions of the policy with all the details.

 What are the different types of configurations and why are they needed?

The configurations are as follows:

  • Wi-Fi Configuration: To grant the user access to Wi-Fi networks and to push Wi-Fi settings to the device so that the user can access the network.
  • Web Security Configuration: To protect the device from malicious and phishing websites and to control Internet usage by blocking web categories, which the admin does not want the user to access.
  • Anti-Theft Configuration: To protect the device from theft and loss, to block device in an emergency, and to secure users.
  • Schedule Scan: Helps you to scan all the enrolled devices of MDM at fixed intervals.
  • Network Data Usage: Helps you to monitor the Internet data usage with respect to Wi-Fi, Mobile Data, and in Roaming status.
  • App Configuration: The app configuration option lets you control and apply app restrictions on the device.

 Can I apply multiple configurations of one type to the groups or devices at the same time?

No. You can apply one-type of single configuration to multiple devices and groups except the Wi-Fi configuration.

  • That means, you can apply only one Web Security configuration, or one anti-theft configuration, or one Network Usage configuration to multiple groups or devices at a time.
  • But you can apply multiple Wi-Fi configurations to multiple groups or devices at a time.

 Can I apply a single configuration of all type of configurations to multiple groups or devices at a time?

Yes, you can apply single configuration, of all types of configurations to multiple groups or devices at a time.

For example, you can select one Web Security configuration, one anti-theft configuration, one Network Usage configuration, and one Wi-Fi configuration and apply to multiple groups or devices at a time.

 Can I apply multiple Wi-Fi configurations at the same time?

Yes, you can apply multiple Wi-Fi configurations at the same time.

 How Wi-Fi configuration is beneficial?

The Wi-Fi configuration helps you to enable Wi-Fi on the user’s device without sharing the Wi-Fi credentials. You can revoke Wi-Fi configuration whenever it is not required. This helps you to create Wi-Fi configurations and later apply to the device.

 How anti-theft configuration is beneficial?

The anti-theft configuration helps you to block the device and trace the device in case of loss or theft.

 How to apply configurations?

You can apply configurations in either ways:

From configurations section:

  • Go to Manage > Profiles > Configurations > select the configuration that is to be applied > from With selected list select Apply to Device > click Select Devices > select the devices > click Apply.

From devices section:

  • Go to Manage > Devices > select the devices to which the configuration is to be applied or select a single device.
  • From with selected list, select Apply Configuration > select the type of configuration > select the actual configuration > click Submit

In both the above ways, you can select a single device, then click Edit icon > Edit tab > Configuration > then apply the desired configuration.

 How many contact numbers of the MDM admins can be added to Seqrite MDM?

You can add up to nine (9) mobile numbers of the admins and these numbers get displayed on the blocked screen of the device for the user to contact the admin.

 What happens if the device SIM is changed?

Seqrite MDM provides options such as Lock device on SIM Change/Block device on SIM change, and Notify admin on SIM Change. These options prove beneficial if any unauthorized person inserts a new SIM in the device or the device gets stolen. In such a scenario, the device gets locked/blocked and a notification message is sent to the alternate numbers if the SIM is changed.

 What is Block device on SIM Change?

The Block device on SIM change is part of the anti-theft configuration. This option is beneficial when the admin does not want the device user to use any new/unauthorized SIM.

When the admin selects this option on the MDM portal and if the device user inserts a new SIM in the device, the device will be blocked.

When the device is blocked and the device user removes the newly inserted SIM, the device will be unblocked.

 How can I blacklist/whitelist specific websites by adding keywords?

The admin can blacklist/whitelist specific websites by adding their name or certain keywords related to the name in the Blacklist/Whitelist URLs or keyword section of the Web Security configuration.

 Does the web security configuration restrict web access on “Private Browsing” or “Incognito Mode” of browsers?

Yes. Web security works on all browsing sessions of supported browsers and of the default Android browser.

 Which browsers the Web Security configuration supports?

The Web Security configuration of MDM works on Google Chrome.

 What if I only want to whitelist a particular URL, but blacklist all other URLs from that domain?

In such a case, the admin can add a specific URL in the whitelisted URLs section and block the other category by adding the other site's domain keyword in the blacklisted section. The whitelisted URL will be accessible.

 What all can be monitored under the network usage configuration?

Data usage can be monitored over Wi-Fi, mobile networks, and roaming networks. Additionally, alert prompts can be set for users if a certain percentage of the mobile data plan is exceeded.

 Can only mobile data and not Wi-Fi, or vice versa, be monitored?

No, Wi-Fi or mobile data cannot be monitored independently. If the network usage configuration is pushed to a device, then both Wi-Fi data and mobile data will be monitored.

 How the data usage can be monitored through a company’s Wi-Fi only?

To monitor data usage through a company’s Wi-Fi, you need to create a network usage configuration where the MDM Configured Wi-Fi Networks Only option should be selected from the Monitor wifi usage list.

 How the data usage can be monitored through all available Wi-Fi networks on a device?

To monitor data usage through a company’s Wi-Fi, a network usage configuration should be created by selecting Monitor All Wi-Fi option from the Monitor Wi-Fi Usage list.

 Can a user be restricted from using the Internet, if the user has exceeded the data usage limit?

No, a user cannot be restricted from accessing the Internet when the user exceeds the data usage limit. Only an alert prompt will be shown on the device when the data usage limit is exceeded.

 How can I see the data usage stats for individual devices?

To see the data usage stats for individual devices, the admin should follow these steps: On MDM portal navigate to Manage > Devices > select the device > Edit icon > Network Usage tab. This tab shows the data usage by individual device for the selected date range.

 Can different mobile data plans or daily Wi-Fi limits be set for individual devices?

Yes, the admins can set different mobile data plans or daily Wi-Fi limits for individual devices.

  • To set the limit on MDM portal, navigate to Manage > Devices > select the device > Edit icon > Network Usage tab.
  • In the Data Plan Information section, click the Settings icon.
  • In this section, you can change the billing cycle start date, number of days, mobile data plan limit, and Wi-Fi daily usage limit at the device level.

 What is App Repository?

The App Repository stores all the installed apps of the enrolled devices of Seqrite MDM. The App Repository manages these apps and helps to add new apps. You can also upload the multiple versions of the app when you add the app via Custom URL and Custom APK options.

 What are the app statuses?

The apps stored in app repository shows the following statuses:

  • Recommended apps: The apps that are suggested to install on users device.
  • Apps to Uninstall: The apps that are restricted to install on the users device.

 How Seqrite MDM categorizes the apps on App Repository page?

Seqrite MDM categorizes the apps as follows:

  • Downloaded: These apps are downloaded by the user. Only the downloaded apps can be deleted.
  • System: These apps are inbuilt in the device.
  • Suggested: These apps are suggested by the admin.
  • Restricted: These apps are restricted by the admin.

 What is app category?

Seqrite MDM categorizes apps in different categories such as Books and References, Business, Comics, Communication, Education, Entertainment, Finance, Health and Fitness, Libraries and Demo, Lifestyle, Live Wallpaper, Media and Video, Medical, Music and Video, Medical, Music and Audio, News and Magazines, Personalization, Photography, Productivity, Shopping, Social, Sports, Tools, Transportation, Travel and Local, Weather, and Game.

 What do you mean by “Mark as suggested” and “Mark as restricted”?

  • Mark as suggested: With this option, the admin can recommend the user to install the selected apps on the user’s device. The admin can suggest single or multiple selected apps at the same time.
  • Mark as restricted: This option helps the admin to mark the selected apps as restricted and to uninstall them from the user’s device. The admin can suggest single or multiple selected apps to be uninstalled from the devices.

 Why am I unable to delete an app from App Repository page?

You can delete a single or multiple selected apps only if the app is not associated with any device or app configuration.

 Facing issue with app upgrade, as I am unable to upgrade the selected app?

Only the Android applications that are uploaded via a custom URL or custom APK can be upgraded.

 How to add apps to the app repository?

You can add the apps to the app repository using the following options:

Google Play Store: Using this option you can add a new app only to the Android device.

iTunes Store: Using this option you can add a new app only to the iOS device.

Windows Phone Store: Using this option you can add a new app only to the Windows device.

Custom App URL: This option is applicable only to the Android devices. You can also add the other versions of the app via Custom App URL.

Upload Custom APK: This option is applicable only to the Android devices. Also, you can upload the other versions of the app.

 Why I am unable to upload the app using the custom app URL?

When uploading the app using the custom app URL, ensure:

  • you provide the correct version name and version code of the custom app.
  • only HTTP, HTTPS, FTP, and SFTP URLs are provided and the URL should direct to the APK file.

 I am unable to upload the custom APK of the app?

Check the following limitations when uploading the custom APK:

  • The maximum file size of APK file can be up to 50 MB.
  • Only the files with APK extensions are allowed.

 When to use the app configurations?

The app configuration option lets you control and apply the app restrictions on the device. You can create new app configurations and apply the configurations on the devices. You can block access for any newly installed apps on the Android devices and block the apps based on the selected app categories that are available in Seqrite MDM. You can apply restrictions to block apps for full time. You can also recommend apps for installation on the user devices. You can add a particular version or multiple versions of the apps as suggested, restricted, fully blocked, or whitelisted.

 How are the app configurations beneficial?

App configurations are beneficial to apply to the groups or devices. You can whitelist the apps, uninstall the apps, fully block the apps, or recommend the apps.

  • Apply to Groups: Helps the admin to apply the selected app configuration to the groups. You can apply the single configuration to multiple groups at the same time.
  • Apply to Device: Helps the admin to apply the selected app configuration to the multiple selected devices.

 How app categories are beneficial?

App Categories section help to block different categories to which the applications belong. The app category blocking is applicable only to the Android devices. The admin can select either a single or multiple or all the app categories.

 What are whitelisted apps?

The white listed apps are accessible, even if their category is blocked. The admin can also white list the versions and those versions of the application will be accessible to the user and other versions would be blocked. The admin can remove single or multiple versions of the app from the whitelist.

 When to use the feature “Apps to Uninstall”?

This feature is beneficial when the admin wants the user to uninstall a particular or all the versions of the app. Thus the admin should select and add those app versions to Uninstall list. The selected single or multiple app versions will be blocked and the other app versions will be accessible. This functionality is applicable only to the Android and iOS devices.

 Why fully block the apps?

Fully Blocked Apps option helps you to add the particular version or all the versions of the app to the block list. The selected single or multiple app versions will be blocked and the other app versions will be accessible. You can fully block the apps of Android and Windows mobile devices.

 What is recommended apps list?

This option helps you to recommend a complete app or a specific version of the app and add to the recommend list.

 How can I publish a higher version of an app which is already installed on a device?

In order to publish a higher version of an installed app, the admin needs to upload the new .apk in the app repository from the “Upload Custom APK” option or add the new URL from the “Custom App URL” option in the repository (Manage > Apps > Repository > Add). Then the admin should check the app configuration recommend list (Manage > Apps > Configurations > Edit Configuration > Recommended Apps) and select the specific version of the app which needs to be pushed.

On the device, the user will be able to see the Upgrade button in the Recommended list. Thus the user can update the app as per their convenience.

 How can I push the lower version of custom app?

In order to publish a lower version of an installed app, the admin needs to upload the old veriosn of .apk in the app repository from the “Upload Custom APK” option or add the old URL from the “Custom App URL” option in the repository (Manage > Apps > Repository > Add). Then the admin should go to the app configuration recommend list (Manage > Apps > Configurations > Edit Configuration > Recommended Apps) and select the specific version of the app which needs to be pushed. The user will then need to uninstall the existing version of the app and then install the recommended version.

 What is meant by “Version Name” and “Version Code”? Does an app get upgraded or downgraded on the basis of version name or version code?

Version name and version code, both refer to the release version of the application code, as it should be shown to its users. “Version Name” is a string value whereas “Version Code” is an integer value that represents the release version.

 While adding an app to the repository, what do you mean by “Add and Publish” and “Upload and Publish”?

The MDM admin can push higher or lower versions of apps to the devices.

  • With the Add and Publish option the admin can add an app version from a custom app URL. In this option, the app is added to the app repository.
  • With the Upload and Publish option the admin can add an app version by uploading the custom .apk file. In this option, the app will be added to the app repository and will be pushed to all the devices (for those devices where app was previously recommended) through app configuration.

 How can I block/uninstall specific versions of an app?

To block or uninstall specific version of an app, add those app versions in Uninstall or Fully Blocked Apps list.

  • Go to Manage > Apps > Configuration > Edit Configuration > App Restrictions
  • Click Apps to uninstall > Add Apps > click the triangle in front of the app name > select the app version to be uninstalled > Add Apps.
  • Click Fully Blocked Apps > Add Apps > click the triangle in front of the app name > select the app version to be blocked > Add Apps.

 What if the admin only recommends specific version codes of an app in the recommended list?

In this case, only the pushed version codes of an app will be accessible or recommended to the device. All other versions of that app will be blocked on the device.

 If an app is upgraded/downgraded, will the installed app on the device be available?

No. Once the admin publishes a higher/lower version of an app, then all other installed versions of that app will be blocked.

 What is Seqrite Launcher?

Seqrite Launcher is an application through which an IT admin can restrict Android device users from accessing certain applications or settings. With the Seqrite Launcher, the apps and settings which the device user accesses, can be customized by the admin. Thus the Admin gains complete control over how the device perform, what apps are launched, how the home screen appears and more.

 How is Seqrite Launcher used in place of App Configuration?

Using App Configuration, the admin can only block the apps which are unwanted. However, with the help of Seqrite Launcher, the Admin can customize the mobile device completely and only enable the non-restricted apps to be visible on the device.

 How can the admin be notified if Seqrite Launcher is active on a device or not?

In case a user of a device does not install or activate Seqrite Launcher, that user’s device falls under the Launcher Non-Compliance list. The admin can view this list at any time and be updated about the non-compliant devices.

 How can I configure/activate Seqrite Launcher on a device?

To configure/activate Seqrite Launcher on a device, follow these steps:

  • Make sure an app configuration is created with active Seqrite Launcher (go to Manage > Apps > Configuration > Add > create the configuration and activate the Launcher and its settings).
  • Push the app configuration (with Seqrite Launcher) to a device (Manage > Apps > Configuration > Edit tab > Devices > Apply configuration to device > select the device > Apply).
  • Once the admin pushes the app configuration (with Seqrite Launcher) to a device, the device user receives a prompt to install Seqrite Launcher.
  • Then the user should download and install the Seqrite Launcher app on the device. After installation, the user will be prompted to select one of the launchers present on the device. Thus, the user should select Seqrite Launcher and also select the Always option.

 How can I add apps to Seqrite Launcher from Seqrite MDM portal?

To add and activate apps on Seqrite Launcher:

  • Navigate to Manage > Apps > Configurations > select the configuration > click Edit icon > Launcher.
  • In Settings section, turn ON Seqrite Launcher.
  • Click Active Apps > Add Apps > select desired apps > click Add Apps > click Save.

 What if there are multiple versions of an app and can I add all or a single version of an app on the Launcher?

Yes, you can add a particular version or all the versions of the app on the Launcher. When adding an app, click the triangle present in the name column of the app. The app versions will be displayed. Select the desired app version.

 What are different modes or views of Launcher?

Seqrite Launcher mode/view can be a normal or Kiosk mode.

  • Normal: In normal mode multiple applications can be viewed or requested.
  • Kiosk: In Kiosk mode, only single app will be accessible.

 What is “Kiosk Mode” on Seqrite Launcher and how can it be used?

Kiosk Mode creates an extremely restricted environment on the Launcher. In this mode the admin can select only a single app for the Launcher tray, which would then be in auto-launch mode on the device. As soon as the configuration is applied on the device, the user can only use the single selected app and the MDM client app on the device.

 What are the other restrictions in the Kiosk Mode?

In Kiosk Mode, camera, call, and SMS settings will be disabled.

 How the device user should request an app from Seqrite Launcher?

In normal Launcher mode, the device user can request for single or multiple apps. The requested app can be a pre-installed app or it can be a new app.

To request the app in normal launcher mode, follow these steps:

  • On the Seqrite Launcher screen, to request any new app, tap the Google Play Store icon.
  • To request the in-built app, tap Request App. The list of installed app is displayed.
  • Tap the bellicon available in front of the required app.
  • In the Request App screen, select the priority of the request, enter the description, and then tap REQUEST. Your request will be sent to the MDM portal.

    After the MDM admin approves the requested app, the app gets listed in the App list of Launcher tray.

 How to approve/disapprove App requests?

On Seqrite MDM portal, the admin receives the app request notification.

  • To approve/disapprove the app request, the admin should log on to the Seqrite MDM portal and click App Request Notification (Note icon) on dashboard. The app request will be displayed with Approve and Disapprove options.
  • Click the Approve or Disapprovebuttons, as per the policy.
    • If the MDM admin approves the requested app, then all the approved apps will be displayed on the Launcher in the Apps tray; from where you can access the apps.
    • If the requested app is rejected by the MDM admin, then a multiplication sign with a message describing the reason of rejection is displayed. You can resend the request for the rejected app.

 How do I install the MDM client app on my device?

Yes you can exit the Launcher in the following ways:

  • In permanent exit scenario, the launcher exits for the infinite time duration.
  • In temporary exit duration, the admin can specify the duration to exit the Launcher in minutes, hours, or days. The admin has the privilege to exit the Launcher or activate the Launcher at any time.

In any case, if the device user wants to exit the Launcher, a passcode is required. The passcode is provided only by the Seqrite MDM admin.

 Is there a way to exit the Launcher?

Yes you can exit the Launcher in the following ways:

  • In permanent exit scenario, the launcher exits for the infinite time duration.
  • In temporary exit duration, the admin can specify the duration to exit the Launcher in minutes, hours, or days. The admin has the privilege to exit the Launcher or activate the Launcher at any time.

In any case, if the device user wants to exit the Launcher, a passcode is required. The passcode is provided only by the Seqrite MDM admin.

 How to exit the launcher permanently or temporarily?

To exit the Launcher temporarily or permanently, the admin can send the exit launcher command to the device as follows:

  • Log on to the MDM portal and navigate to the device overview page. From device action list, select Exit Launcher > click Submit.
  • In the Confirmation to Uninstall launcher screen, select the mode of exit.
    • If Exit launcher permanently is selected, add Security Code and click Exit Launcher.
    • If Exit launcher temporary is selected, then add Launcher Exit Duration, select the time, add the Security Code, and then click Exit Launcher.

The command is sent to the device and the launcher is withdrawn according to the selections.

 How the admin should generate the passcode to exit the launcher?

The passcode is beneficial to exit the Launcher for a limited period of time.

  • The admin should log on to the MDM portal, navigate to the device Overview page.
  • Go to Device Details section. In front of Status option, the Launcher Passcode link is visible.
  • Click Launcher Passcode. Five launcher passcodes are displayed.
  • Enter Security Code and click Update.

 How the device user should contact the admin for passcode?

Device user can make a call (through device Menu) and contact the admin, and can get the passcode to exit the launcher for set time (the default Launcher Exit Duration in app configuration is 30 minutes).

 How to reactivate the launcher again?

The admin can reactivate the launcher again by sending the activate command. The admin can use the Activate Launcher link available on the device Overview page. When the enable launcher command reaches the device, the launcher is activated again.

 What do you mean by fencing?

Fencing is a virtual boundary for a device with protected policies and configurations. The fencing technique uses geographical locations, Wi-Fi SSIDs, and time as boundaries.

 What types of restrictions are applied using fence?

Fence applies the restrictions on the devices. The restrictions include limitations of policies, Web security configurations, and app configurations.

 Fencing supports which operating systems?

Fencing is supported only by the Android devices.

 Fence is applied to groups or individual devices?

Fence is applied to groups and the devices of the groups. When required you can add or remove the groups to which the fence configuration is applied.

 What is Wi-Fi fence?

The Wi-Fi fencing is a technique that uses Wi-Fi SSID to define the fence. Whenever the user device gets connected to the defined SSID, the Wi-Fi fence triggers and then the selected restrictions in that Wi-Fi fence are applied on the device.

 What is Geo fence?

Geo fencing helps to create the fence with restrictions in a geographical area. This option lets you allow or restrict the usage of the features within a specific area by tracking the device via GPS (global positioning system).

 How to maintain the Geo fence details?

In an organization there can be many Geo fences and it is difficult to track the details of multiple Geo fences. Thus, the Geo fence details can be imported. Maximum of 1000 fences can be imported.

 Why the Geo fence is not working?

If GPS is blocked in any policy then it will not map with Geo Fence.

 Why the Geo fence is not triggering?

Please be informed that the Geo fence triggers only when you select High Accuracy mode in location service.

 Can we create multiple geo fence?

You can create multiple Geo fences from the same map by selecting locations. If you want to see all the created Geo fences, click Show All Geo Fences.

 What is the time fence?

With Time fencing you setup the time-based rules to be applied on the user devices. Whenever the defined time is executed on the device, then the fence triggers on the device and the restrictions are applied on the device. If you want to execute time fencing for particular days within the defined time range, you can select the days that you want to execute fencing. You can also exclude executing the fencing on a particular date from the defined fencing period.

 How should I add the Wi-Fi fence?

To add a Wi-Fi fence, follow these steps:

  • Log on to the Seqrite MDM portal and click Manage > Fencing > Fences > Add > Wi-Fi Fence.
  • In Add Wi-Fi page, enter the name of the Wi-Fi and then select Wi-Fi SSID. If the Wi-Fi SSID is a new one, then enter SSID. If you want to use the existing SSID from Wi-Fi configuration, then select Existing Wi-Fi SSID. After selecting existing Wi-Fi SSID, all the configured Wi-Fi SSIDs of Wi-Fi configuration are displayed.
  • Click Add.

 Why the Wi-Fi fence is not working?

If the Wi-Fi is blocked in any policy then it will not map with the Wi-Fi Fence.

 I need to create Geo fence, how should it be done?

To apply the Geo fence, follow these steps:

  • Log on to the Seqrite MDM portal and click Manage > Fencing > Fences > Add > Geo Fence.
  • Enter the place name to select the location and define the boundaries. The place name you entered will show the exact location on the map or will help to locate the place. Then click Add Geo Fence.
  • In Save Geo Fence dialog, enter the Fence Name, radius in meters, and then click Save.

 How to create the time fence on the devices?

To apply time fence on the devices, follow these steps:

  • Log on to the Seqrite MDM portal and click Fencing > Fences > Add > Time Fence.
  • Select Set Time Fence on option (select the date range or days or both).
  • In case you want to exclude the fence on certain dates, clear those check boxes. Then select the time range and click Save.
  • If required, exclude the dates from the time fence.

 Can I delete the applied fences and how?

The Fences can be deleted by using either of the options:

  • On Fences list page, select a single fence and click the Delete icon in Actions column.
  • On Fences list page, select a single or multiple devices. The With selected option is displayed. Click With selected list and select Delete and then click Submit.

 Why to apply fence configuration?

The fencing configuration allows you to map the defined fences and implement the applied restrictions on the devices. With the help of fencing configurations, you can configure the profiles and app configurations on the device. The Fencing Configuration option lets you control and apply restrictions on the device. The restrictions include policies, configurations, and app configurations. You can also create new fencing configurations and apply the configurations on the devices.

 Why to create fence groups?

Fence group includes the list of fences, actions, policies, and restrictions that are to be applied on the device when the device meets the defined fence condition. You can select the actions and restrictions to be applied on the device. You can create multiple fence groups in one fence configuration. The multiple fence groups help to apply restrictions on the device based on the defined fence conditions. You can also apply the fence group as per priority. The first priority is given to the latest fence group created. You can edit the name of the fence group and delete the fence group if required.

 Can I change the fence group priority and how?

Yes, you can reorder the fence groups to change their priority. Drag and drop the required fence group and re-order the fence groups.

 Why to define fence?

You need to define fence to create new fence for Geo, time, and Wi-Fi.

 Why the defined fences are not working?

Check on the MDM portal if the following check boxes are selected:

  • Compel the user to enable Location Service on device: You need to select this check box to force the user to enable GPS on the device.
  • Compel the user to set automatic date/time on device: You need to select this check box to force the user to configure automatic time on the device.
  • Compel the user to enable WiFi on device: You need to select this check box to force the user to enable Wi-Fi on the device.

 What is Fence Relation and how to use this option?

The Fence Relation option helps to combine and apply all types of fences as a group or just a single fence.

AND: Helps to combine and apply all the fences in the respective fence group.

OR: Helps to apply either of the fences from the fence group.

 What is meant by “Fence In” and how to use it?

Fence In is one of the fence triggering options. When you select the Fence In option, the restrictions will be applied on the device when the device comes into the defined fence. When defining the fence configuration, you can select this option and provide its criteria.

 What is “Fence Out” and how to use it?

Fence Out is one of the fence triggering options. When you select the Fence Out option, the restrictions will be applied on the device when the device goes out of the defined fence.

When defining the fence configuration, you can select this option and provide its criteria.

 What actions would be taken if any device comes inside the defined fence?

Seqrite MDM provides actions such as Block, Trace, and Notification. So if the admin has selected any of these options, then that respective action takes place if the device comes inside the defined fence. You can define following actions:

  • Block: If the device comes in the defined fences, then the device gets blocked.
  • Trace: If the device comes in the defined fences, then the device will be traced.
  • Notification: If the device comes in the defined fences, then the user will get the notifications.

 What will happen, if I select the Email check box in Alerts section of Fence Group?

In the Fence Group section, if the Email check box is selected and if the device enters the defined fence, then the user will receive an SMS notification as soon as the fence is triggered.

 What type of restrictions are applied when the fence is triggered?

When fence is triggered, the following restrictions are applied; policies, Web Security, and app configurations.

 To whom the fence configurations can be applied?

Fence configuration is applied to the groups.

 I am unable to apply the fence configuration, why?

Please check your GPS and Wi-Fi. If GPS is applied in any policy then it will not map with Geo Fence. If Wi-Fi is blocked in any policy then it will not map with Wi-Fi Fence.

 What is configuration version?

If the configuration is edited, its current version will be changed.

 What type of reports Seqrite MDM supports?

Seqrite MDM supports standard and customized reports.

Standard: In Standard reports you get detailed reports about infection status, network data usage, and app non-compliance.

Customized: The customized reports provide options to customize and generate the reports according to your requirement.

 What is infection status report?

The infection status report displays the detailed information related to the threats and infected devices.

 How to view the infection status report for the detected threats or devices?

To view the status reports for the threats detected or the devices, follow these steps:

  • Log on to the Seqrite MDM portal and click Reports > Standard Reports.
  • Select appropriate filter criteria to view the reports.
  • In Report Type list, select Infection Status.
  • In Select Type list, either select Threat Name or Devices (as per the requirement) and Date Range, and then click Search.

    The list of detected threats for the selected date range, is displayed. The threat report shows details about Threat Name, Threat Type, Device Count, and View Details.

    Note: If any particular date is not selected, a list of all the devices or threats that were detected is displayed.

  • To know more about a particular threat and the infected devices, click View Details.

 Can I view network data usage for devices?

Yes, you can view the network data usage according to the devices.

 How do I check the network data usage for different devices on MDM portal?

To view the network usage report for the device within the MDM network, follow these steps:

  • Log on to the Seqrite MDM portal and click Reports > Standard Reports. Select appropriate filter criteria to view the reports.
  • In the Report Type list, select Network Data Usage.
  • In the Select Type list, select Device. Select the Date Range and then click Search.
  • The list of devices that utilized network data for the selected date range is displayed. The report shows details about Id, Device Name, Mobile Data (in MB), Wi-Fi Data (in MB), and roaming.

Note: If any particular date range is not selected, usage for all the devices is displayed.

 Can I view network data usage for apps?

Yes, you can view the network data usage according to the apps.

 What is meant by app non-compliance?

If you have recommended, installed, or have informed the user to upgrade the app and the user has not taken any action according to the admin’s suggestion, then the app goes into the non-compliance mood.

 I am unable to generate the report?

Check if there is a date range selected when creating a report. Then check what date range is selected. Make sure the date range is in continuous form and that you have not selected two different date ranges.

 Why I am not able to export the reports?

If the report generates huge data then the report will show a warning message. Try to filter your search criteria to get the expected search results.

 What are root entities?

The root entities include User, Department, Device, Device Group, User Role, Policy, App Repository, Configurations, and Fence Configurations.

 While creating custom reports I want to add multiple root entities?

No, you cannot add multiple root entities. Only one root entity is to be selected.

 Why I am not able to add more columns when creating the custom report?

Check the number of columns added. You can add maximum of 15 columns.

 When creating custom reports, what are the supported “Where Operator”?

The Where Operator in custom report includes Less than, Greater than, Equals, Less than equal, Greater than equal, Not equal, In, Not In, Contains, Does not contain, Starts with, and Ends with.

 What is Boolean data?

The supported operators for Boolean data are Yes and No.

 In custom report, what is Group By?

The Group By functionality is used to group rows that have similar values. It gives the summary of the database.

 What is Aggregate Functions and how to use them?

Aggregate function allows you to perform calculation on multiple rows of a single column of a table and give a single value.

The aggregate functions include:

  • COUNT: The COUNT aggregate function gives the total number of values in a field.
  • AVG: The AVG aggregate function gives the average of the values in a specified column. It is applicable only for numeric data.
  • SUM: The SUM aggregate function gives the sum of the values in a specified column and is applicable only for the numeric data.
  • MAX: The MAX aggregate function gives the largest value from the specified table field.
  • MIN: The MIN aggregate function gives the smallest value from the specified table field.

 How can the admin generate a Custom report using various device attributes?

In Seqrite MDM, the admin will get many useful attributes for devices when creating a custom report.

  • Device statistics such as; battery level, CPU usage, Signal strength, network details
  • Device level setting such as; enabling call/SMS log sync.
  • Device mobile number or device IMEI number
  • Information of SIM carrier or SIM ID
  • Device application network usage

Admin Settings

GCM

 What is Google Cloud Messaging (GCM) service?

Google Cloud Messaging (GCM) is a service for Android that enables the transfer of data from your corporate server to the Android devices that your employees use. The devices that are on the same connection need to have GCM enabled in order to send and receive messages. GCM handles all avenues of queueing of messages and delivery to the Seqrite MDM client app running on all targeted devices.

 What is the purpose of configuring GCM in MDM? What if I change the GCM after some time?

Configuring the GCM helps the Seqrite MDM portal communicate with the mobile device. This establishes a bridge through which requests are delivered to the device. In case there is a change in GCM, the MDM portal will lose communication with existing devices so it is strongly recommended that GCM remains unchanged.

 What is “Register IMEI”?

The Register IMEI option helps the IT admins to add the IMEI numbers of all the enterprise devices which are enrolled with Seqrite MDM. This helps in validating the devices when it comes to enrollment approval.

 What is “Auto Approve” within Register IMEI?

Auto Approve is an option through which the device enrollment requests get approved automatically.

After the enrollment is completed on the device, the request comes to the MDM server for approval. If the IMEI number of the device is added in the “Register IMEI” list and the “Auto Approve” check box is selected, the device will be auto approved.

 There are en-number of devices to be auto approved, is there a provision to add multiple IMEI numbers?

Yes, Seqrite MDM provides an option to import or export the multiple IMEI numbers. These options will help you to upload multiple IMEI numbers in one go or download the information of multiple IMEI numbers in CSV file format.

 How to add the IMEI numbers to Seqrite MDM portal?

To add IMEI number, follow these steps:

  • Log on to the Seqrite MDM portal and click Admin > Settings > Register IMEI > Add.
  • Enter IMEI Number and click Save.
  • To approve the device enrollment request automatically, you must select the Auto Approval check box. Click Save.

 I need to update the MDM app, how to update it?

The MDM Upgrade setting will help you to send the updated version of the MDM client app from the server to the user’s device.

MDM app can be upgraded via default location, custom URL of MDM, or by uploading MDM app APK.

 When to use the default location to upgrade the MDM app?

When you want to upgrade the MDM app using the Seqrite App Store, then you can use the default location option.

 How to update the MDM app via Default location?

To update the MDM app via Seqrite App Store, follow these steps:

  • Log on to the Seqrite MDM portal, and click Admin > Settings > Upgrade Settings > MDM Upgrade Setting.
  • Turn on the MDM Upgrade Notification and select the Alert To Upgrade MDM duration.
  • Select the App Source Type as Default Location, and click Save.

 Why use the custom URL to upgrade MDM app?

The custom URL option helps you to download the MDM client app from the custom URL on your own company’s Cloud. After you upload the MDM client app on Cloud, the user receives a prompt about the availability of the updated MDM client app. Thus the user can download and install the updated MDM client app from the company’s Cloud URL.

 How can I update the MDM app using Custom URL?

To upload custom URL on Cloud, follow these steps:

  • Log on to the Seqrite MDM portal and click Admin > Settings > Upgrade Setting > MDM Upgrade Setting.
  • Turn on the MDM Upgrade Notification and select the Alert To Upgrade MDM duration.
  • Select the App Source Type as Custom URL. Enter Version Name, Version Code, Package Id, and URL of apk. file in the respective text boxes and click Save.

    The user will receive a prompt to download and install the updated MDM client app.

 Why should I use the “Upload MDM App” option to upgrade the MDM app?

The Upload MDM App option gives the privilege to upload the APK on Seqrite MDM Cloud. After the APK is uploaded on the Seqrite MDM Server, the MDM client app will be downloaded to the device and the user needs to install it on the device.

 How to upgrade MDM client via Upload MDM APK on MDM server?

To upload APK on MDM server, follow these steps:

  • Log on to the Seqrite MDM portal and click Admin > Settings > Upgrade Setting > MDM Upgrade Setting.
  • Turn on the MDM Upgrade Notification and select the Alert To Upgrade MDM duration.
  • Select the App Source Type as Upload MDM App. Select the APK file and click Save.
  • If an older version of MDM client is installed on the device, then when the device syncs with the server, the APK will be downloaded automatically on the device and the user will be promoted to install the new version of the MDM client app.
  • On the device, tap the Install button to install the latest MDM client app.

 When to use the Launcher Upgrade option?

The admin can use the Launcher Upgrade settings to send the updated version of Launcher client app from the server to the user’s device.

 How can I upgrade the launcher?

The Launcher can be upgraded via default location, custom URL of launcher, or by uploading Launcher app apk.

 How will I upgrade the Launcher using the default location?

You can upgrade in two ways:

If you have an old version of the Launcher installed on your device, as soon as the device syncs with the server, the APK will be downloaded automatically on the device. The user will be prompted to install the new version of the Launcher client app.

  • Secondly, you can log on to Seqrite MDM portal, and click Admin > Settings > Upgrade Setting > Launcher Upgrade Setting.
  • Turn on the Launcher Upgrade Notification option and select the frequency to send the alert to the user to upgrade the Launcher.
  • From the App Source Type list, select Default Location. Package ID is pre-filled.
  • Click Save.

 How to use the download Launcher client app using custom URL?

The custom URL option is helpful to you to download the Launcher client app from the custom URL on your own company’s Cloud. After you upload the Launcher client app on Cloud, the user receives a prompt about the availability of the update. The user can download and install the updated Launcher client app from the company’s Cloud URL.

 How can I download the Launcher client app from custom URL?

To upload the custom URL on Cloud, follow these steps:

  • Log on to the Seqrite MDM portal and click Admin > Settings > Upgrade Setting > Launcher Upgrade Setting.
  • Turn on the Launcher Upgrade Notification option and select the frequency. This will help you to send an alert to the user to upgrade the Launcher client app.
  • From the App Source Type option, select Custom URL. Enter Version Name, Version Code, Package Id, and URL of apk. file.
  • Click Save.

The user will receive a prompt to download and install the updated Launcher client app.

 Why to use launcher APK to download launcher client app?

With this option you can upload the Launcher APK on Seqrite MDM Cloud. After the APK is uploaded on the Seqrite MDM server, the Seqrite Launcher app will be downloaded to the device and the user needs to install it on the device.

 How to upgrade the Launcher via Upload Launcher App using launcher APK?

To download the launcher app using launcher APK, follow these steps”

  • Log on to the Seqrite MDM portal and click Admin > Settings > Upgrade Setting > Launcher Upgrade Setting.
  • Turn on the Launcher Upgrade Notification option and select the frequency. This will help you to send an alert to upgrade the Launcher client app.
  • From the App Source Type option, select Upload Launcher App.
  • Select the file from your computer to upload the APK and click Save.
  • On your device you will receive a prompt, tap the Install button to install the latest Seqrite Launcher client app.

 I am unable to select any options of App Source Type?

Please ensure your Launcher Upgrade Notification is enabled. If not, then turn it on.

 What is the significance of “Alert To Upgrade Launcher”?

The Alert To Upgrade Launcher option helps the admin to send the alerts to the users to upgrade their Launcher app. The alert will be sent in the interval of selected hours.

 What is version name and version code?

Version Name' is a string value whereas 'Version Code' is an integer value that represents the release version.

 When to use the company settings?

Company settings gives privilege to edit the company name, logo, Launcher wallpaper, and QR code validity of the logged in tenant.

 When I update the company details, where will it be reflected?

As soon as you update the company name, it gets reflected on the MDM portal, About screen of MDM client app, and on the Launcher app. Whenever, the device syncs with the server, the updated logo reflects on the Launcher.

 What is the Launcher wallpaper?

To have a good user experience, the Launcher wallpaper can be edited. You can upload the Launcher wallpaper from Seqrite MDM portal and this wallpaper reflects on Seqrite Launcher Home screen. The updated wallpaper reflects on the device when the device syncs with the server or the admin sends a sync command.

 Is there any specification for the image used for launcher wallpaper.

Yes, there is a specification for image used as a launcher wallpaper as follows: image resolution must be between 320 x 533 to 1080 x 1920.

 I am unable to view or access the launcher wallpaper option?

Please check the launcher version. The Launcher Wallpaper functionality is applicable for the Launcher 1.1.44 and later versions.

 What is QR Code?

The QR code option helps to set the OTP validity for the overall QR codes generated in an organization. The QR code OTP expires after the set time period.

 How to set the QR Code validity?

To set the QR code validity, follow these steps:

  • Log on to the Seqrite MDM portal and click Admin > Settings > Custom Settings > QR Code Setting.
  • Enter the QR Code Validity and click the tick mark.

 Who can set the QR Code validity?

The MDM admin having Admin user role can set/update the QR code validity.

 Can an admin track the logs to see the activity performed by other admins and the Super Admin?

Yes. To track the activity performed by any admin, go to Admin > Activity Logs. The Activity Logs page shows the activities performed by any admin and the details such as date, user, action, context etc.

 How to export the activity logs?

To export the activity logs, follow these steps:

  • Log on to the Seqrite MDM portal, and click Admin > Activity Logs > Advanced Search.
  • Select the entities, change log context, and change log action.
  • Select the number of days or date range and click Export.
  • On confirmation screen, click OK.

 What is change log context?

This is a search option to find the change logs in context of selected entity. For example, if the admin want to search and view the logs in user context, then the admin need to select “User” from the Select Change Log Context list.

 What is change log action?

The Change Log Action are all the possible actions that can be carried out on the selected entities.

 What are action logs?

The Action Logs section helps you to keep a track of the device actions executed on the devices by the Seqrite MDM portal. If the admin performs any action on bulk devices, then using the action logs, the admin can track the status/progress of that action for all the devices.

 How to search for action logs?

You can use the Advanced Search parameters to search different action logs.

 How action logs are beneficial?

  • As action logs track device actions, you can keep track of each and every actions carried out by every device that is enrolled with Seqrite MDM.
  • Secondly, you can export the action log details and make use of the exported data.

 How to export the action logs?

To export the action logs, follow these steps:

  • Log on to the Seqrite MDM portal and click Admin > Action Logs > Advanced Search.
  • Select the action type and then select the action days or date range, and click Export. The exported data will be based on the selected search criteria, so choose the search criteria properly.
  • On confirmation screen, click OK.

 What if I forget my product key?

When registering with Seqrite MDM, your product key was sent to your registered email address. You can check your email to retrieve it.

 How many users/devices can I manage through the admin portal of MDM?

For the trial version, the admin can only manage the approved number of devices through Seqrite MDM. You can purchase a license for as many devices as you wish. License subscription is based on the number of devices.

 How do I increase the number of devices supported by my license?

For the Free/Trial version, the admin should send an email to corporate@seqrite.com in order to increase the number of devices or you can contact the respective sales executive.

 How can I extend the MDM trial period duration?

You need to send an email to corporate@seqrite.com in order to extend the MDM trial period duration or you can contact the respective sales executive.

 What will happen to my enrolled devices once my Trial Period expires?

Once your Trial Period has expired, the admin will not be able to manage any device. All options and functionalities will be disabled. However, the admin will have the ability to uninstall the MDM client app from devices with Approved or Approval Pending status.

 How do I uninstall the MDM client app?

There are 2 methods to uninstall the MDM client app:

  • If the device is not approved, the MDM client app can be uninstalled by the device user. To uninstall, go to the MDM app > Menu > Uninstall.
  • If the device is approved, then only the admin can send the uninstall command to the device. Go to Manage > Devices > select a single or multiple devices to be uninstalled > in With selected list select Device actions > select Uninstall > click Submit.

 Why MDM app cannot be uninstalled manually from device settings?

For security reasons, we have restricted the user from uninstalling the MDM client app from their device. Only the admin can send the uninstall command to uninstall the MDM application from a device.

 What if I perform a factory reset (hard reset) on my device?

In case of a factory reset, the MDM application will get removed from a device. The status of the device will show Uninstalled. This policy has been removed for Android OS.

 How do I delete a device via the MDM portal?

If a device has been approved, or its approval is pending, then the admin cannot delete it from the MDM portal, but the user can delete it. In this case, the user will need to send the uninstall command to the device in order to delete it. If the device status is inactive or pending, then the admin can delete the device from the MDM portal.

 What if a device owner changes/leaves the company? How can I reassign the device to another user?

In case you need to assign a device to another user, you need to change the owner of the device.

Go to Manage > Devices > select the device whose owner is to be changed > click Edit icon > click Edit tab. In Edit details section, click Change Owner > click the required user name > click Save.

 How do I provide admin access to another user to manage the MDM portal?

To provide admin access to another user:

  • Go to Manage > Users > select the user to provide admin access > click Edit icon > click Edit tab > click Privileges. Select the Allow admin access check box.
  • From User Role list, select Admin and click Save.
  • The user will then get an email to set password. After resetting the password, the user can access the portal as an admin.

 How do I get Technical Support?

Seqrite MDM portal has an informative section in the lower section of the portal.

  • Support:The Support option includes the following options:
    • Contact: This option helps you to know the various ways to contact Seqrite support such as Email Support, Live Chat Support, Phone Support, FAQs, and Online Help.
  • Privacy Policy: This section helps you to view the privacy policies of Seqrite MDM.
  • License Agreement: This section helps you to view the complete license agreement of Seqrite MDM.
  • Share Feedback: The Share Feedback option is a simple approach for you to reach us. To share your feedback, click Share Feedback. You can also share your feedback with the help of the Support option.
  • Release Notes: This option includes the release notes of the current version.

 How to get the secret code of the device when it is blocked?

If the device is blocked, then the user should call on the mobile number visible on the blocked screen and ask to unblock the device.

 How to resolve the threats detected on the device MDM client app?

Seqrite MDM client app always displays the Threats Detected status when any threat is detected during the scan on the device. The device user can uninstall or skip the threat as required.

To resolve the threat, follow these steps:

  • Open Seqrite MDM and check the status tab. If any threat is detected, then tap Threats Detected.
  • To sort the threats by Resolved and Not Resolved status, tap View.
  • To remove the threat from the device, tap Uninstall.

 How can a device user check the network data usage of the device?

Before you proceed, make sure the Network Usage Configuration has been applied on the device. Seqrite MDM client displays the network usage with respect to the Mobile Data, Wi-Fi, and in Roaming status.

To check the network data usage of the device, go to menu and tap Network Usage.

You can view the data usage on Daily, Weekly, and Monthly basis.

 Can a user request an app in Kiosk mode?

No, in Kiosk mode the user cannot request any app. The user can access only the app added in the kiosk mode. The app will be auto launched when the kiosk mode is applied on the device or the user restarts the device or if the user locks and unlocks the device.

 How to Install a recommended app on the device client?

To install the admin recommended apps on the device tap App Control > Recommended list > tap Install button available in front of the recommended app.

Install the applications that are suggested by the administrator on your device.

 How to uninstall the restricted apps from the device client?

To uninstall the restricted apps from the device, tap App Control > Restricted list > tap Uninstall button available in front of the app which is to be uninstalled.

 What does Profiles button display on Device Info tab of the device client?

The Profiles section shows the applied configurations and policies. The table displays the Profile Type and Profile Name.

To view the Profiles information on the device, tap menu > Device Info > Profiles.

 How to make a device compliant (by applying a policy) when an ongoing notification is displayed on the device?

If a device is non-complaint due to any policy, you should apply that policy on the device. To make the device compliant, tap the Device Compliance circle on the dashboard. You are directed to the MDM Policies section with Non-complaint and Compliant list. Under Non-compliant list, check the policies which are not applied and tap Apply. You are directed to the respective device settings. Make the required changes.

The policy is applied and the device becomes compliant.

 What is share app feature?

Share App option allows the device user to share MDM Client apk. or different files through Bluetooth or other available options on the device.

To share apps from device, tap menu > Share App > select your preferred option of file sharing.