Product FAQ

Seqrite HawkkEye is an integrated solution that allows the security management of multiple endpoints deployed at different geographical locations. Endpoints may consist of desktop computers, laptops, and or mobile devices that are registered with Seqrite EPS, Seqrite HawkkScan, Seqrite HawkkProtect or Seqrite mSuite products.

IT administrators from any location can easily connect to Seqrite HawkkEye central console to view the latest security status, count for endpoints on which infection is detected, security violations for policy and applications, view count by Operating System and Agent version for mobile and PC endpoints from one single dashboard. Seqrite EPS, Seqrite HawkkScan, Seqrite HawkkProtect and Seqrite mSuite portals send the data to the HawkkEye portal which consolidates and displays the corresponding data on its dashboard. The Dashboard area on the console displays the count for all the endpoints (Computers and mobile devices) that have been deployed via Seqrite EPS Cloud and m-Suite products, respectively. IT administrators can also view Top 10 Personal Data Classifiers and top 5 blocked applications, names of top 5 users accessing blocked applications from one single dashboard.

Endpoints may consist of desktop computers, laptops, and mobile devices that are registered with Seqrite EPS, Seqrite HawkkScan, Seqrite HawkkProtect or Seqrite mSuite products.

The HawkkEye dashboard depicts the count for endpoints on which infection is detected with the breakup for computers and mobiles, violations for applications and policies, the count of Operating Systems and versions of the client agent installed.

Information about top 10 Personal Data Classifiers picked from HawkkScan is displayed on HawkkEye dashboard.

Information about top 5 blocked applications and top 5 users accessing blocked applications picked from HawkkProtect is displayed on HawkkEye dashboard.

The data can be shown for the selected period of 3-6 days, 7-14 days, 15-29 days, or 30 days and more. For top 10 personal data classifiers, top 5 blocked applications and top 5 users accessing blocked applications data is shown for last 7 days only.

The Web browsers supported for Seqrite HawkkEye are Internet Explorer 10 and 11, Microsoft Edge, Google Chrome 60 and above, Mozilla Firefox 55 and above.

On the user page, you can view, add, delete, edit and export user information. You can also send activation link to new user to activate their account.

A user may be assigned an administrator’s role, or a Help desk representative, a read-only user role or as an ordinary user. An administrator has full authority and can manage the mobile and PC endpoints directly through the HawkkEye console whereas a help desk representative and other users have limited rights. Help Desk representative cannot add/edit/delete users with Admin roles.

Help Desk user can only import users with user roles Help Desk, Read Only and User. Help Desk user can not import users with user role Admin.

Maximum 15000 users are supported per tenant.

Maximum 1000 users can be imported during Import CSV operation.

On the ‘Manage’ page, you can manage all the endpoints in your network. An administrator has complete control over the functions and features and is taken directly to the respective product console. For example, if you have administrator role and you click Computers, you are navigated directly to the HawkkEye product console, where you can carry out the administrative activities as required.

You can access the support tab in the HawkkEye console to engage the support team. It is recommended that you have all the necessary details with you during the call to receive efficient support from Team Seqrite

The support page includes options like FAQs, Live chat support, raising a ticket and email support.

Yes. You can call us on our support numbers. Select your country and dial the corresponding number. The toll free numbers for India are listed along with the timings.

If you are a new user, you can register for a trial on the portal seqrite.com

If you are an existing customer of Seqrite EPS on Cloud, Seqrite HawkkScan, Seqrite HawkkProtect or Seqrite mSuite, you can login to HawkkEye after registration and onboarding.

Yes, if you are an existing customer of Seqrite EPS on Cloud, Seqrite HawkkScan, Seqrite HawkkProtect or Seqrite mSuite, you can sign up for the trial version from within the License page on your Seqrite product console. If you are a new user, you can register for a trial on the portal seqrite.com

You have to onboard/register from the HawkkEye portal, then you can get in touch with Seqrite sales team and get the license key modified as per the requirement.

This depends on the license that you have purchased for the point products, Seqrite EPS on Cloud or Seqrite mSuite, Seqrite HawkkScan and Seqrite HawkkProtect.

Yes, you can use Seqrite HawkkEye either with Seqrite EPS on Cloud or Seqrite mSuite, Seqrite HawkkScan or Seqrite HawkkProtect.

You need to contact the Seqrite Sales team to upgrade your point product license to increase the number of endpoints.

Seqrite HawkkEye does not collect any private data.

Seqrite HawkkEye in itself does not offer any antivirus protection. The point products Seqrite EPS on Cloud and Seqrite mSuite do have antivirus protection inbuilt.

Yes, Seqrite mSuite supports the BYOD model to allow company employees use the private devices for official work.

Yes, Seqrite HawkkEye, and the point products Seqrite EPS on Cloud and Seqrite mSuite, Seqrite HawkkScan, Seqrite HawkkProtect are GDPR compliant.

2FA is security process implemented to enhance protection for resources the user can access in a corporate IT system. 2FA is a used to enhance protection when logging on to corporate system in which users provide two different authentication factors to verify themselves. These two factors may be the username and logon password, and a security code that is sent to the user’s registered mobile number.

The Super admin of Seqrite HawkkEye has the privilege to add 2FA when a new user is created, or to edit an existing user and add the 2FA to the user logon process. The user has to install the Google Authenticator app from Google Play store on the registered mobile phone before logging on to portal and register for the 2FA by entering the code displayed on the portal or scanning the displayed QR code. A 6 digit code is then 4/6 displayed on the app, which is then required to be entered on to the portal logon screen when prompted.

For more information, please refer this link.

The Super admin of Seqrite HawkkEye has the privilege to disable 2FA for a by editing the existing user details. Super admin can re-enable 2FA for the user again anytime.

The Super admin of Seqrite HawkkEye has the privilege to reset 2FA for a user by editing the user details. Super admin can re-enable 2FA for the user again, however, the user has to repeat the registration process again by installing the Google Authenticator app on the registered mobile phone.

Super Admin can enable 2FA for Seqrite HawkkEye users as an added security measure. 2FA provides for a 2-Step verification which provides stronger security for your user account by requiring a second verification step when you sign in. In addition to your regular username and password, the user would also need a code generated by the Google Authenticator app on the registered mobile number.

User first needs to contact the Super Admin and request for resetting 2FA on that account. Then user needs to re-install Google Authenticator app on the new mobile phone device for the registered number and then repeat the registration step as prompted after logging on to the HawkkEye portal. The user must contact Super Admin to reset 2FA so that user can repeat the registration step as prompted after logging on to the HawkkEye portal.

After 3 invalid attempts, the user account is locked. The user then has to contact the Super admin and request for resetting 2FA on that account. The Super admin will reset 2FA for that account after which the user needs to repeat the registration steps with the Google Authenticator app.

No, if 2FA is enabled then it will be applicable throughout the HawkkEye application for the same user.

Secret code is valid for 30 seconds.

Only a person with Super admin privileges can enable/disable or reset 2FA for users of Seqrite HawkkEye.

For newly on-boarded HawkkEye Super admin, 2FA will be enabled by default.
Note: For existing super admins, they can navigate to user profile page and enable the 2FA for them.

Super admin has to contact Seqrite Support Team to reset 2FA in case he has changed the mobile device.

Super admin can also reset 2FA from user profile page as per his convenience.

Super admin has to download sample csv file template and he has to mention “Enable/Disable” in 2FA column and import the csv file.

Whenever Super Admin enables / disables / resets 2FA for any user then user will be notified by an email.

Please refer this link for more information.

Please refer this link for more information.

Please refer this link for more information.

Please refer this link for more information.

Any trial account user who has obtained the activation code from support or marketing division can convert to a commercial license.

A notification mail is sent to the registered email address about the successful conversion. In addition the license page will also display the commercial license details when page is refreshed after some time.

If you are using a trial version, and have purchased a commercial license, you can convert your product trial license to a commercial license.

Click ‘Have a product Key/Activate License’and enter the activation key. Your trial license is converted to a commercial license and status updated on the license page shortly. You will also get a notification mail on the registered email address.

Note: There is no change to the product key when you activate your trial license to a commercial license. You will need to quote this product key for any query related to support for the product.

If you are an existing customer of Seqrite EPS on Cloud, Seqrite mSuite, Seqrite HawkkScan, or Seqrite HawkkProtect, you can login to HawkkEye after registering for the trial version and onboarding.

No, only one license variant for each product (EPS, mSuite, HawkkScan and HawkkProtect) can be integrated with one HawkkEye license.

Yes, edition can be upgraded at any point of time, but it can be done from backend.

Only email address is shared.

Please refer HawkkScan Help for more information.

Please refer HawkkProtect Help for more information.

You can avail 30-day trial of some of Hawkk Security Cloud Suite products. You can visit https://www.seqrite.com and select the product that you want to try. You need to sign-up for getting the trial version of the Hawkk product.

Note: If you are accessing the product from a browser having English, or Korean or Japanese UI, the onboarding page will be displayed in the respective language.

Signing up for trial Onboarding

You can sign up the trial version of Seqrite Hawkk product with the following steps.

1. On https://www.seqrite.com, navigate to the Hawkk product that you want to try.
   Click TRY NOW button.
2. The 30-day trial of Seqrite Hawkk dialog appears. In the dialog provide the following information.
3. Enter your First name and Last name.
4. Enter your Business Email Address.
   Note: The email address must be a business email address. HawkkEye will not accept generic email address.
5. Enter your Mobile number.
6. Select your Job Role from the list.
7. Enter your Company Name.
8. Select the Industry type from the list.
9. Select range of number of employees working at your company in the Company Size list.
10. Select your Country, State, and City from the list.
11. Select Preferred product language from the list.
    • Currently Seqrite Endpoint Security EPS and HawkkEye are supporting UI in English, Japanese and Korean languages.
    • The UI of mSuite, HawkkScan and HawkkProtect will be displayed in English language only.
12. Select the I'm not a robot check box.
13. Click Sign up

If you have a product key, you can use the commercial version of Hawkk product. For commercial onboarding, you need to register the product first.

Note: If you are accessing the product from a browser having English, or Korean or Japanese UI, the onboarding page will be displayed in the respective language.

Registering Product

If you have the product key, you can register Seqrite Hawkk product with the following steps.

1. If you have the Product Key of Seqrite product, click the link Register Here. The Register for Seqrite Hawkk dialog appears. In the dialog provide the following information.
2. In Product Key Details section, select the corresponding check box of the product name that you want to register.
3. Enter product key in the text box.
4. In the Administrator Details section, provide the following information. Enter your First name and Last name.
5. Enter your Email Address.
   Note: The email address must be a business email address. HawkkEye will not accept generic email address.
6. Enter your Mobile number.
7. Select your Job Role from the list.
8. Select the I'm not a robot check box to validate captcha.
9. Click Next. The dialog appears.
10. In Company Details section, provide the following information. Enter your Company Name.
11. Select the Industry type from the list.
12. Select range of number of employees working at your company in the Company Size list.
13. Select your Country, State, and City from the list
14. Select Preferred product language from the list.
    • Currently Seqrite Endpoint Security EPS and HawkkEye are supporting UI in English, Japanese and Korean languages.
    • The UI of mSuite, HawkkScan and HawkkProtect will be displayed in English language only.
15. Select the I agree to the terms of License Agreement and Privacy Policy check box.
16. Click Register. The success message of registration appears.
    You can check your email after few minutes for login Information and other details.