/seqrite-encryption-manager-faq/

FAQ - Seqrite Encryption Manager

Seqrite Encryption Manager

  • Mount at Boot time: When Mount at Logon option is enabled on SVE, all the volumes on your computer gets mounted when you open the Seqrite Volume Encryption software. To enable this option, the system volume should be encrypted.
  • Mount at Logon: When Mount at Boot time option is enabled for all the encrypted volumes on your computer, then the volumes get mounted when your computer starts to boot. This option is available only if boot/system volume is encrypted.

Encrypted volume will be mounted or become accessible only if the user provides correct password.

Note: Both options are not applicable for system/boot volume.

You need to download the Traveller kit file from www.seqite.com, and perform the following steps:

  1. Download and extract the Traveller_Kit file on your computer/laptop, which doesn’t have SVE installed on it.
  2. Connect the encrypted USB drive.
  3. Run the bcfmgr.exe
  4. Right click the USB drive.
  5. Click the Mount option.
  6. Enter the password.

USB drive will be mounted and become accessible.

You can disable pre-boot/Boot-time password temporarily by using Suspend Protection option and temporarily suspend the client protection.

To disable pre-boot/boot-time authentication, the Administrator can follow these steps:

  1. Log on to Seqrite Encryption Manager portal.
  2. In the left pane, select the computer.
    Note: To suspend the protection of any computer, the computer must be encrypted.
  3. On the Computer page, select the Suspend protection check box.
    The user will not receive the pre-boot/Boot-time prompt.
    Warning: Admin should not perform this action unless it is really a requirement, as this action suspends the SVE protection.

Yes, Seqrite Volume Encryption supports tablet and Surface, but user must connect the keyboard to enter the pre-boot/Boot-time password at the boot time.

Unfortunately, touchscreen keyboard drivers are not loaded in the pre-boot environment, where Seqrite Volume Encryption prompts for authentication. However, if the keyboard is attached, the user can authenticate the tablet/Surface.

You can upgrade Seqrite Encryption Manager to the latest version in the following ways:

  • Manual upgrade with setup file
  • Upgrade through updates

Manual SEM upgrade using setup file

When you have the SEM setup file, you can do the manual upgrade.

  1. On your computer, run the higher version of SEM setup file.
  2. In the Welcome setup dialog box, click Next.
  3. Select the I accept the Agreement and consent check box and click Next.
  4. In SEM setup dialog box, click Finish. Seqrite Server Monitor dialog box will be displayed.
  5. To start SEM Console in a Web browser, click Start Server.

SEM upgrade through update

With update, you can upgrade to the higher SEM version. The updates provide you with the options to frequently check for updates and, set time to automatically install the higher version of the SEM application whenever available.

To automatically upgrade SEM with the help of updates:

  1. Log on to the SEM portal and click Administration.
  2. In left pane, click Software update. Whenever the upgrade is available, a notification will be displayed next to Software update and the “Update now” button will be enabled on the page.
  3. On the Software Update page, click Update now.
    If you have already configured the Check for updates and Install automatically at check boxes, then the upgrade of all the applications will be done as per the configuration.
  4. In the Upgrade information dialog box, click Update.
  5. The upgrade of Seqrite Encryption Manager server will start, and the server will not be available to the client computers until the server resumes the services. You need to reload the page again after some time.

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