/antivirus-for-server-faq

Product FAQ

Browse through these FAQs to find answers to commonly raised questions

Antivirus For Server

Installation

You can install Seqrite Antivirus using the Seqrite Antivirus CD or the Seqrite Antivirus installer.

Using Seqrite Antivirus CD

  1. Insert the Seqrite Antivirus CD.

  2. Click on Install Seqrite Antivirus.

  3. Follow the on-screen instructions.

Using Seqrite Antivirus Installer

  1. Download the Seqrite Antivirus from https://www.seqrite.com/seqrite-product-installer.

  2. To install Seqrite Antivirus, double-click the product setup and then follow the on-screen instructions.

It is important that you register the product soon after you install it. A subscriber with registered license can use all the features without any interruptions, take the updates regularly, and get technical support whenever required.

Seqrite Antivirus can be installed on any of the following operating systems — Windows Server 2019, Windows Server 2016, Windows Server 2012/ Windows Server 2012 R2, Windows Server 2008/ Windows Server 2008 R2, Windows Server 2003.

You can register/activate Seqrite Antivirus online, offline, and through SMS as per your convenience.

Registering online

If you are connected to the Internet you can register your product online. To register Seqrite Antivirus online, follow these steps:

  1. Select Start > Programs > Seqrite Antivirus > Activate Seqrite Antivirus.

  2. On the Registration Wizard, enter the 20-digit Product Key and click Next.

    The Registration Information appears.

  3. Enter relevant information in the Purchased From and Register for text boxes, and then click Next.

  4. Provide your Name, Email Address, and Contact Number. Select your Country, State, and City.

    If your State/Province and City are not available in the list, you can type your locations in the respective boxes.

  5. Click Next to continue.

    A confirmation screen appears with the details you entered.

    If any modifications are needed, click Back to go to the previous screen and make the required changes.

  6. Click Next to continue.

    Your product is activated successfully. The expiry date of your license is displayed.

  7. Click Finish to close the Registration Wizard.

Registering offline

You can register Seqrite Antivirus offline if your computer is not connected to the Internet. Before registering offline, make sure you have product key, installation number, and activation license key ready with you.

Finding your Product Key

You can find your Product Key in your product packaging. If you have purchased the product online, the Product Key is sent to the email address confirming your purchase order.

Finding your Installation Number

You can find the Installation Number from the Activation Wizard in the following way:

  1. Open Seqrite Antivirus.

  2. On the dashboard, click the Register Now button.

  3. On the Registration Wizard, click Register Offline.

    The offline activation screen appears with the offline activation URL and 12-digit Installation Number. Note down these details or click Save to file to save them in text file.

Generating activation license key

To generate an activation license key, follow these steps:

  1. Visit the offline activation page at www.seqrite.com/actinfo.

    An Off-Line Registration page appears.

  2. Under your product type, click the link click here.

    Ensure that you have the Product Key and Installation Number with you.

  3. Enter the Product Key and Installation Number in the relevant fields and click Submit.

  4. On the registration form, enter the relevant information and then click Submit.

    All asterisk (*) fields are mandatory to fill.

    A new offline activation license key is generated. This key is unique and can be used only once. Save this key to activate Seqrite Antivirus offline. This key is also sent to your email address that you provided during registration of the product.

Activating Seqrite Antivirus with activation license key

After the offline activation license key is generated, you can proceed with activating Seqrite Antivirus on your computer.

  1. Open Seqrite Antivirus.

  2. On the dashboard, click the Register Now button.

  3. On the Registration Wizard, click Register Offline.

    The offline activation screen appears.

  4. Click Browse to locate the path where the <license>.key is stored and click Next.

    Your license is activated successfully, and the expiry date of your license is displayed.

  5. Click Finish.

Registering through SMS

You can register Seqrite Antivirus through SMS also.

Note: Currently, the Registration through SMS facility is available to the subscribers based in India only.

To register Seqrite Antivirus through SMS, follow these steps:

  1. Open Seqrite Antivirus.

  2. On the dashboard, click the Register Now button.

  3. On the Registration Wizard, click SMS Registration.

    A screen with the conditions related to registering through SMS appears. Read the conditions carefully.

  4. Click Next.

  5. Enter the 20-digit Product Key and click Next.

    The Registration Information appears.

  6. Enter relevant information in the Purchased From and Register for text boxes, and then click Next.

  7. Enter your Name, Email Address, and Contact Number. Select your Country, State, and City.

    If your State/Province and City are not available in the list, you can type your locations in the respective boxes.

  8. Click Next.

    A confirmation screen appears with the information that you entered.

    If any modifications are needed, click Back to go to the previous page and make the required changes.

  9. Click Next.

    A unique code along with a mobile number is displayed.

  10. Type the code and send it as an SMS to the number displayed.

    After successful registration at the Seqrite Registration Center, you will receive an SMS on your registered mobile number that contains an alphanumeric activation code. Type this activation code in the text box displayed and click Next.

    Your product is activated successfully, and the expiry date of your license is displayed.

  11. Click Finish to close the Registration Wizard.

Yes. For this, you must first uninstall the antivirus software from the current PC and then you can install it on another PC. Moreover, you need to register your software once again on the new PC. To register Seqrite Antivirus, see How can I register/activate Seqrite Antivirus? on this FAQ page.

You can find the Product Key in the following way.

  1. Open Seqrite Antivirus.

  2. On the dashboard, select Help > About.

  3. Click the License Details button.

This prompt general appears when you try to re-register/reactivate with previously generated License.key. If you are reactivating the product on the same or another PC, you need to generate a new License.key. To know how to generate activation key, see Generating activation license key under the Registering offline section.

Identifying Operating System Type

Different operating systems may be available in different versions, 32-bit or 64-bit. If you download Seqrite Antivirus from our website on the computer where you want to install it, our installer will automatically detect your computer operating system and its version. Hence, you will get the right product. However, in case you need to know operating system and the version of your computer, follow these steps.

On Windows Server 2012 R2, Windows Server 2012, and Windows Server 2008 R2

Microsoft Windows Server 2012 R2, Windows Server 2012, and Windows Server 2008 R2 operating systems are available only in 64-bit.

Windows Server 2008

  1. Go to Control Panel > System and Maintenance > System.

  2. Look at the System type under system.

  3. If the System type is 32-bit operating system, you need to download 32-bit Seqrite Antivirus product setup file. If the System type is 64-bit operating system, you need to download 64-bit Seqrite Antivirus product setup file.

Windows Server 2003 operating systems

  1. Got to Start > Control Panel. The Control Panel window opens.

  2. Double-click the System icon. The System Properties window opens.

  3. In the General tab under System, if x64 is mentioned before Edition, then your operating system is a 64-bit operating system, else it is a 32-bit operating system.

Renewal

To renew your license of Seqrite Antivirus, you need to buy a renewal code from our https://www.seqrite.com/.

For further assistance, please write to us at support@seqrite.com or call our toll free number 1800 212 7377.

To renew Seqrite Antivirus, you don’t need a new product key. Use your existing Product Key to renew.

You can find the Product Key in the following way.

  1. Open Seqrite Antivirus.

  2. On the dashboard, select Help > About.

  3. Click the License Details button.

After purchasing the renewal code, please proceed with these steps.

  1. Open Seqrite Antivirus.

  2. Go to Help > About > Renew Now.

  3. Select the option I have renewal code or new product key with me and click Next. The Registration Information appears.

  4. Relevant information in the Purchased From, Email Address, and Contact Number text boxes appears pre-filled. You can modify your contact details, if required. To proceed, click Next. (Note: The license information such as Current expiry date and New expiry date are displayed for your confirmation.)

  5. Click Next. (Note: The license of Seqrite Antivirus is renewed successfully.)

  6. Click Finish to complete the renewal process.

If you renew your license online, the license details will get updated automatically whether your product has expired or is about to expire in 60 days as soon as you launch the Seqrite Antivirus scanner.

However, you may update your license details with immediate effect in the following way.

  1. Open Seqrite Antivirus.

  2. On the dashboard, click the Help menu and then select About.

  3. Click the License Details button.

  4. Click Update License Details and then click Continue.

If you are using an older version of Seqrite Antivirus, it is better that you upgrade it to the latest version first and then renew your license.

To upgrade to the latest version,

  1. Download the latest product build from https://www.seqrite.com/seqrite-product-installer/.

    Make sure that you download the correct product type.

  2. Uninstall the existing product.

    Note: Save your Product Key and Installation Number before you uninstall the product. You will need them to reactivate the product.

  3. Install the new build.

  4. Reactivate your product.

You also can get in touch with our Support Team at toll free number 1800 212 7377.

Yes. The validity of your renewed license will begin from the original expiry date itself so that you don’t lose the remaining period. For example, your license expires on 20th July 2018. You renew it on 1st July 2018 for a year. Your new license validity will start from 20th July 2018 and not from 1st July 2018. Hence, you do not lose the period between 1st and 20th July.

No. Only your existing version of Seqrite Antivirus will be renewed and not upgraded.

If you want to upgrade your product to the latest version,

  1. Download the latest product build from https://www.seqrite.com/seqrite-product-installer/.

    Make sure that you download the correct product type.

  2. Uninstall the exiting product.

    Note: Save your Product Key and Installation Number before you uninstall the product. You will need them to reactivate the product.

  3. Install the new build.

  4. Reactivate your product.

No. If you uninstall Seqrite Antivirus from your computer and then reinstall it, you have to reactivate the license once again. This is known as reactivation.

Renewal means your current license validity has expired and you need to extend the license validity by purchasing a new renewal code.

For the same product, you need to enter the new key in the renewal code option. For further assistance, please write to us at support@seqrite.com or call our toll free number 1800 212 7377.

Using Seqrite Antivirus

You can create your own emergency bootable CD that will help you to boot your Windows PC and scan and clean all the drives including NTFS partitions. This CD helps in cleaning stringent viruses/malware from your PC that cannot be cleaned from inside Windows.

You can create an emergency CD or command line scanner from Seqrite Antivirus. This will be created with the latest virus signature pattern file used by Seqrite Antivirus on your system.

Operating system compatibility for Emergency CD

To create Seqrite Antivirus Emergency CD, your system should meet the following requirements:

  • Your computer should have one of the following Windows server operating systems – Microsoft Windows Server 2008 / Microsoft Windows Server 2008 R2 / Microsoft Windows Server 2012.

  • On Windows Server 2003, Emergency Disk creation is supported only on USB and memory card.

Before creating an Emergency Disk, ensure the following

  • It is recommended that you retain a copy of the extracted package on your system.

  • If you have data on the USB device or rewritable CD/DVD on which you are creating Emergency Disk, take a backup of the data, as the device will be formatted.

  • To boot the system from either USB or CD/DVD, you have to set Boot sequence in BIOS.

  • Once the scan is complete, you must remove the Emergency USB disk or CD/DVD before restarting the computer, otherwise it will again boot in the boot shell.

Creating Emergency Disk

To create an Emergency Disk, follow these steps:

  1. Open Seqrite Antivirus.

  2. On the dashboard, click Tools. The Tools details screen appears.

  3. Under Cleaning & Restore Tools, click Create Emergency Disk.

  4. On the Create Emergency Disk screen, click the link and download the required package for emergency tool.

  5. Extract the downloaded package on your system. For example: c:\my documents\qhemgpkg.

  6. Provide the extracted package path and click Next.

  7. To create Emergency Disk, select any one of the options that are displayed on the screen. For example, select either Create Emergency USB disk or Create Emergency CD/DVD.

    Note: Creating Emergency Disk using CD/DVD is not supported on Microsoft Windows 2003 and earlier versions. However, you can create Emergency Disk on USB drives instead.

  8. Select the disk drive to be converted to an Emergency Disk and click Next. On successful creation of an Emergency Disk, a message is displayed.

Using Emergency Disk

  1. Insert Emergency Disk in your CD/DVD/USB drive.

  2. Restart your system.

  3. Emergency Disk starts scanning all the drives automatically. It will disinfect the infection, if found.

  4. Restart your system.

You can schedule the scanner to run automatically. You need to schedule the scan once and your PC will be scanned on defined schedule. You can schedule the scan in the following way.

  1. Open Seqrite Antivirus.

  2. On the dashboard, click Scan Options.

  3. On the Files & Folders screen, click Scan Schedule. The Scan Schedule details screen appears.

  4. To define a new scan schedule, click New.

  5. In Scan Name, type a scan name.

  6. Under Scan Frequency, select the following options based on your preferences:

    • Scan Frequency:

      • Daily: Select this option if you want to initiate scanning of your system daily. This option is selected by default.

      • Weekly: Select this option if you want to initiate scanning of your system on a certain day of the week. When you select the Weekly option, the Weekdays drop-down list is activated so you can select a day of the week.

    • Scan time:

      • Start at first boot: This helps you schedule the scanner to begin at the first boot of the day. If you select this option, you do not need to specify the time of the day to start the scan. Scanning takes place only during the first boot regardless what time you start the system.

      • Start at: Select this option to initiate the scanning of your system at a certain time. If you select this option, the time drop-down list is activated where you can set the time for scanning. However, this option is selected by default.

        You can further define how often the scan should begin in the Everyday and Repeat scan after every options.

    • Scan priority.

      • High: Helps you set high scan priority.

      • Low: Helps you set low scan priority. However, this option is selected by default.

  7. Under Scan Settings, you can specify scan mode, define the advanced options for scanning, action to be performed when virus is found and whether you want a backup of the files before taking any action on them. However, the default setting is adequate for scanning to keep your system clean.

  8. In the Username text box, enter your username and your password in the Password text box.

  9. Run task as soon as possible if missed: Select this option if you want to initiate scanning when the scheduled scan is missed. This is helpful in case your system was switched off and the scan schedule is missed, later when you switch on the system, the scan schedule will automatically start. This option is available only on Microsoft Windows Vista and later operating systems.

  10. Click Next. The Configure Scan Schedule screen for adding folders to be scanned appears.

  11. Click Add Folders.

  12. In the Browse for Folder Window, select the drives and folders to be scanned. You can add multiple numbers of drives and folders as per your requirement.

    If you want to exclude subfolders from being scanned, you can also select Exclude Subfolder. Click OK.

  13. On the Configure Scan Schedule screen, click Next.

  14. A summary of your scan schedule appears. Verify and click Finish to save and close the Scan Schedule dialogue.

  15. Click Close to close the Scan Schedule screen.

Updating Seqrite Antivirus

New virus threats and malware are released daily and to combat these threats we release new security measures as and when required. It is highly recommended that you keep your product updated to ensure security against latest threats. You can configure Automatic Update to pick up the updates automatically as and when new updates are available. If set to automatic mode, the updates are taken in the background without user’s intervention.

You can update Seqrite Antivirus whether your computer is connected to Internet if you are in the network.

  1. Setup one computer (may be the server) as the master update machine. Suppose server name is SERVER.

  2. Make QHUPD folder in any location. For example: C:\QHUPD. Assign Read-Only sharing rights to this folder.

  3. Select Start > Programs > Seqrite Antivirus > Seqrite Antivirus.

  4. On Dashboard, select Settings > Automatic Update.

  5. Select Copy update files to specified location.

  6. Click Browse and locate the QHUPD folder. Click OK.

  7. Click Save Changes to save this setting.

  8. On all user computers within the network launch Seqrite Antivirus.

  9. Under Settings, go to the Automatic Update page.

  10. Select Pick update files from specified path.

  11. Click Browse.

  12. Locate the SERVER\QHUPD folder from Network Neighborhood. Alternatively you can type the path as \\SERVER\QHUPD.

  13. Click Save Changes to save the settings.

Note: All your computers will be upgraded automatically. However, 'Update Automatically' is configured by default.

General

No. Running more than one antivirus software on a single computer is not recommended.

Click on any feature, you will be prompted to enter your password. On the same dialog box, you can see a link Forgot password? Using this link, you can retrieve your password.

You may also contact our technical support team from www.seqrite.com/seqrite-support-center.

In case, you have lost your Product Key, you can obtain it by contacting our technical support from www.seqrite.com/seqrite-support-center. You may need to pay a nominal fee to get the Product Key. Please write to us at support@seqrite.com with your registered email address and name.

Please contact our support team which you can find at www.seqrite.com/seqrite-support-center.

Removing Seqrite Antivirus may pose your computer to virus threats. However, if you need to uninstall Seqrite Antivirus, follow these steps:

  • If your operating system is Windows 10, select Start > Control Panel. On the Control Panel, click the Programs and Features link. (On other operating systems, this may be termed as Program only). On the Programs and Features list, right-click on Seqrite Antivirus and select Uninstall.

  • Seqrite Antivirus Uninstaller will prompt for the deletion of Reports. If you wish to reinstall Seqrite Antivirus after some time, you can clear the Remove Report Files option. Otherwise, press OK.

  • After uninstallation, your system will prompt you to restart your system for changes to take effect.

Note: Uninstalling Seqrite Antivirus requires administrative rights.

 

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Product Faq’s

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Download

Seqrite product installer helps you to easily download our product with the license key

Offline Updater

Follow these instructions for offline updates